Providing an effective service – especially in a world with constantly evolving needs – goes beyond standard operating hours. Imagine if a bank only kept your investments secure while they were ‘open’ during their hours of standard operation? Issues can arise at any time and having effective service delivery monitoring and support for enterprise’s IT teams and managed service providers is critical.

When your organization’s very ability to share, collaborate and meet depends on Microsoft Teams performing, solely watching Teams service availability simply isn’t enough. Employees operate on the assumption that every bit of technology they rely on just works. Teams is the modern example of the most critical application to businesses today, with over 145 million daily active users.

The global COVID-19 pandemic caused a massive and immediate shift to remote work which was bolstered by video conferencing telecommunication software such as Microsoft Teams. Although the world is still trying to heal (while simultaneously navigating new and evolving challenges) some organizations have started the process of having their employees return to work and explore new hybrid workforce environments.

Your path to creating an elevated version of your current Microsoft 365 services is one that you already know is needed to create predictability for you and for your customers- predictability yields profitability. The reality is that Microsoft is more focused today on the commodity customer than your specific business needs as an MSP. This is one of the reasons most MSPs tend to take the backup/DR/cybersecurity angle.