UC Today, the leading online publication for Unified Communications and Collaboration technology, recently did a deep dive on Martello’s Microsoft-recommended Vantage DX solution for monitoring Microsoft Teams and found out that delivering exceptional user experiences and avoiding a Microsoft Teams outage can be easy with the right solution in place.

Microsoft Teams Phone has reached about 12 million users, with many Enterprises now in the process of considering and then deploying this functionality that comes with their E5 subscription. Moving to Teams Phone involves important changes in the IT and UC environment but enables a seamless experience for business lines reliant on Microsoft services.

Microsoft Teams is the world-leading collaboration and productivity tool for today’s hybrid workforce, but your users’ experience with it is only as good as the network and IT environment it operates in. There is a critical visibility gap when it comes to delivering a stellar Microsoft Teams user experience to your users. Organizations lack an end-to-end picture of what problems are happening, what is causing the problems and who is affected.

The new release of Vantage DX takes discoverability of Microsoft Teams call quality to the next level, with at a glance insight into the end-to-end environment supporting Microsoft Teams calls, including the network and session border controller(SBC). Check out the Top 10 Questions to Ask about the Microsoft Teams User Experience and read on to understand how Vantage DX provides the answers.

For more than a million organizations around the world, Microsoft Teams is at the core of communications and productivity in today’s hybrid workplace. Having made the investment in Teams, organizations have realized a challenge when it comes to Microsoft Teams user experience: visibility into the many factors that can impact Teams performance, from networks and ISPs to misconfigured routers.

Rich Costello, Senior Research Analyst at IDC has recently developed an Analyst Brief that looks at the growing need for proactive service quality management and optimization tools for communication and collaboration environments. As the world pivoted online during the COVID-19 pandemic, few companies were ready to support a fully virtual workforce that still required constant connection and to remain as productive as possible.