For years, Artificial Intelligence for IT Operations (AIOps) applications have helped organizations streamline and improve their IT processes for better business results. But today, with rising disruptions and BCG research noting that 70% of digital transformations fail, these incidence response applications alone are no longer enough to maintain digital service uptime and ensure customer satisfaction.

There has been a tremendous amount of change around public safety over the last few years, especially regarding 911. Keeping up with Next-Generation 911 technology (NG911) and the wealth of information can certainly be overwhelming. To make matters worse, emergency callers are more mobile than ever before.