It is no surprise that resilience has become a frequently identified trait for success. McKinsey stated, “To thrive in the coming decade, companies must develop resilience—the ability to withstand unpredictable threat or change and then to emerge stronger. However, how can organizations measure their resilience in the first place? Strengthening resilience requires organizations to take a step back and assess how they measure up to their competitors and what processes need the most attention.

Resilience is more than just a goal that organizations strive to achieve. With an increased number of critical events, including cyber-attacks, extreme weather and violent crime, resilience is vital for the short-term and long-term success of any operation. Everbridge and Atos sought out to find the links between resilience and success, with a report from Dr. Stefan Vieweg, Director of the Institute for Compliance and Corporate Governance (ICC) at the Rheinische Fachhochschule in Cologne, Germany.

With the complex and steadfast growth of IT service delivery processes, organizations and their internal teams have come to rely on several tools in their toolbox to deliver best in class products and services. The use of AIOps, AI/ML, and overall automation has shaped modern delivery methods, but what we call this process, and how we grow to advance it, has yet to find a definition that’s universally recognized.