The Unplanned Show, Episode 18: Resilient architectures with Matt Stine
We'll catch up with Matt Stine, the author of "Migrating to Cloud-Native Architectures" (O'Reilly), about his current thinking on resilient architectures.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
October 2023
PagerDuty Operations Cloud Fall Launch 2023
Across the business landscape, 2023 has been called the “year of efficiency.” Organizations have had to deliver more growth and innovation, but with tighter budgets and headcount than in prior years. CIOs have needed to build strategies to mitigate the risk of operational failure and protect their brand’s customer experience.
New Features In Team Onboarding
Get an inside look at two features designed to ensure that the people on your response teams are set up correctly on PagerDuty. Senior Product Manager Alex Quintana joins us to share how your people will successfully onboard onto the PagerDuty platform and then we’ll look at a new report that shows you all of your users on the platform.
Build Sophisticated Apps for Your PagerDuty Environment Using OAuth 2.0 and API Scopes
Many PagerDuty customers create their own apps to help them manage their PagerDuty environments. Teams might have any number of workflows that might benefit from a custom application. A PagerDuty admin might want to be able to load CSV files with new users and their contact information into PagerDuty when new teams join the platform, or load new services before they are released to production.
PagerDuty for Customer Service Operations
Provide relevant context to solve customer problems. Customer service representatives need relevant historical context in order to accurately and quickly resolve the issue at hand. Reduce the impact on your customers by layering monitoring data from technical resources across your organization with data from customer calls and other systems of record—so you have a holistic view of an issue and can identify the right solution quickly.
Customers Choose PagerDuty for Real-Time Operations
Organizations need a solution that’s designed for today’s dynamic digital reality. Hear customers like Carrefour Bank, IG, The Trevor Project, Vodafone, and Zoom explain how PagerDuty empowers them in an always-on, real-time world.
The Unplanned Show, Episode 17: PagerDuty's Backstage Plug-in
Did you know there's a PagerDuty plug-in for Backstage? Learn more about what Backstage is, the PagerDuty plug-in, and what's new from Head of Product for Backstage at Spotify, Meg Watson, and PagerDuty Developer Advocate, Tiago Barbosa.
AWS Orchestration with Systems Manager & Runbook Automation
It is now the de facto standard for companies to operate across numerous regions and cloud-accounts. The reasons for this vary, and depending on where you sit in the organization, these reasons may be more or less apparent to you.
Coconala Uses PagerDuty to Reduce MTTA
Coconala is a Tokyo-based online learning platform to easily buy and sell knowledge, skills, and experience. The marketplace relies on PagerDuty for incident management. Check out how PagerDuty helped them with rapid detection of incidents, reducing their MTTA from 10 minutes to under 1 minute.
Global AWS Orchestration with Runbook Automation
It is common for companies to have multiple AWS Accounts, and as it turns out, there are cases where certain operational tasks need to be performed on EC2’s that reside in each account. Examples of this include standardizing practices for auditing, patching, and incident-response – such as retrieving diagnostics or remediation. This demo showcases how Runbook Automation orchestrates commands and scripts on EC2’s spanning numerous AWS accounts through an integration with Systems Manager (SSM).
AI-Generated Status Updates
PagerDuty’s AI-Generated Status Updates makes it easy to keep stakeholders in the loop during an incident. Learn how you can create your status update in seconds, leveraging the power of AI.
AI-Generated Incident Postmortems
PagerDuty’s AI-Generated Incident Postmortems help teams document and implement learnings from major incidents, faster. Watch this demo to learn how.
Process Automation 101
PagerDuty Process Automation is a self-hosted deployment of PagerDuty Runbook Automation that provides maximum flexibility for security configurations and custom integrations.
Panel Discussion: Modern Monitoring and Observability
Struggling with effective monitoring for your services? Not sure how to handle the volume of information your environment creates? Join us for a panel discussion about Monitoring and Observability, featuring Jason Hand of Datadog, Ernest Mueller of Accenture, Steve McGhee of Google, and Peco Karayanev of PagerDuty. Hosted by PagerDuty DevOps Advocate Mandi Walls.
Terraform Time - Leveraging PagerDuty Service Standards for better Terraform configuration
We'll be exploring how to leverage Service Standards to follow best practices on PagerDuty Technical Services configuration.
Speed, Scale, and Special Sauce: The Evolution of the PagerDuty Brand
At PagerDuty, our purpose is to empower teams with the time and efficiency to build the future. That means that our own teams are constantly building and relentlessly innovating to help organizations drive transformative change in the way they operate.
AI-Generated Runbooks
AI-generated Runbooks lower the barrier to entry to new automation developers and speeds up the time to create new automation for experienced automation authors. This feature works seamlessly with the user’s preferred scripting language, offering a low-code solution for what used to be a high-code task. Watch how Runbook Automation users can write the task they wish to automate in plain-English and let AI build a template of automation for that particular task.
Avoiding a Major Incident with PagerDuty AIOps
A global retailer has a major incident occurring and the team doesn’t know it yet. Before PagerDuty AIOps, the NOC would get hit by alert storms and page multiple teams. This resulted in large conference calls and customer downtime. Now, a major incident right before Black Friday has been averted with PagerDuty AIOps. The result is better overall customer experience, no matter how stressed the system is.
The Unplanned Show, Episode 16: Resiliency with Sam Newman
When the author of Building Microservices (O'Reilly) tweets asking for a "plurality of views" on resiliency, I, for one, am intrigued. In this episode, we'll hear from Sam Newman about his latest thinking on resiliency.
Enhance Your Customer Service with PagerDuty for ServiceNow CSM
In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs) and ensuring swift responses to customer issues that can make or break your company’s reputation. Fortunately, PagerDuty has improved the way companies handle customer service teams and has built applications into ServiceNow’s CSM platform.
Process Automation Release Notes v4.17
Chat with the PagerDuty Process Automation product management team. Join us to learn more about what's new in version 4.17 and what's coming for automation!
Terraform Time: Testing out OpenTofu alpha release with Rundeck Terraform provider
We will be testing out PagerDuty's automation solution Rundeck via Terraform, but with latest OpenTofu release.
The Unplanned Show, Episode 15: PagerDuty APIs with Nakul Bhagat
APIs are foundational to scaling operational efficiency. Tune in on October 2 to learn more about the different types of APIs supported by PagerDuty, why they matter, and what's new!