To understand what a Root Cause Analysis (RCA) is, we must start from the fact that a root cause is a factor that causes a non-conformance and must be deleted through process improvement. The root cause is the central issue and the highest-level cause that sets in motion the entire cause-and-effect reaction that ultimately leads to the problem.

In this article, we will thoroughly address RMM Software (Remote Monitoring and Management Software) and its essential role for Managed Service Providers (MSPs). We will explain the core functions of RMM, from remote monitoring to efficient management of client devices, highlighting its key advantages such as reducing labor costs and improving productivity.