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4 Ways to align your Service Desk to business operations

As an IT leader, it’s important to step back, sometimes, and view what you can do better with your service desk. Because small issues and inefficiencies can easily add up to day-to-day chaos. In organizations where IT services are aligned with business objectives, they are more likely to make investments in new technologies like AI & ML. Periodic reviews will make sure that the alignment stays. Here we are going to look at some areas where putting efforts can yield significant result.

Sysdig Introduces the First Cloud-Scale Prometheus Monitoring Offering

Today, we are excited to announce a huge step forward for Sysdig Monitor. We’re introducing the ability for our customers to use Sysdig to scale Prometheus monitoring to millions of metrics with long-term retention. The improvements we are releasing make Sysdig the first cloud-scale monitoring offering to deliver full Prometheus compatibility.

PromCat: A resource catalog for enterprise-class Prometheus monitoring

PromCat, short for Prometheus Catalog, is a resource catalog for enterprise-class Prometheus monitoring. Prometheus has been revolutionary in the way we monitor our cloud-native environments, attracting immense attention from the open-source community and making the amount of Prometheus monitoring resources explode. Now, there are so many resources available that it’s no longer easy to filter out the good ones and discard those that are poorly documented or obsolete.

How Aumni Keeps Errors out of "Userland"

Different development teams exercise different production philosophies. These philosophies usually stem from greater company direction and culture but are guided by the experience of technical leadership. Aumni has built a unique technology solution to unlock data insights into investment auditing and due diligence for VCs. They need to remain nimble and develop great code (areas 1 and 2) but reduce the probability of user-facing errors and the time spent detecting and fixes new issues (area 3).

Tutorial: Log to Console in PHP

“All code and no logging makes John a black box error-prone system.” Logging is a key aspect of monitoring, troubleshooting and debugging your code. Not only does it make your project’s underlying execution more transparent and intelligible, but also more accessible in its approach. In a company or a community setting, intelligent logging practices can help everyone to be on the same page about the status and the progress of the project.

StackState's Health Forecasting

Forecasting health is vital in today's society. Who has the highest risk of getting a virus? Are you able to predict when this will happen? Knowing answers to these questions could save many lives. Forecasting the health of IT infrastructures is equally essential. Think of identifying databases that are about to stop serving requests in a timely matter, hard drives that are about to run out of space, or Service-level agreements (SLA's) that are about to cross the set thresholds.

What is the ideal retention period for application logs

That is a common question I see among developers. Most of the time, nobody cares about system logs. But when things go south, we absolutely need them. Like water in the desert, sometimes! At Dashbird, we have a list of criteria compiled to determine a reasonable retention policy for application logs. There is no one-size-fits-all, though. The analytical dimensions below will give a relative notion of how long the retention period should be.

When Dedicated DevOps is Not Available

With the rise of cloud computing and modern distributed systems, we also witnessed the rise of a new practice area: DevOps. Despite being fundamental for smooth cloud operations, a dedicated DevOps practitioner is a luxury most teams can’t afford. Salaries average $130K in San Francisco, for example. When a dedicated DevOps practitioner is not available in our team, what should we do? The answer could unfold a multitude of aspects.