ServiceDesk Plus users can now use an AD management plug-in to create and manage Active Directory (AD) users from the ServiceDesk Plus console. This plug-in will automatically add all AD user management actions to this help desk tool’s service catalog. Beyond technicians logging into ServiceDesk Plus to execute requests, regular users can access the tool to raise requests for user management actions.

RapidSpike the web and real user application monitoring, analytics and security solution based in Leeds have appointed Gav Winter as their new Chief Executive Officer.

HTTP(S) checks are the most basic checks available on the Uptime platform, but they are by no means simplistic. Adding additional parameters provides important and useful statistics. Your basic HTTP(S) Check monitors a specific web or IP address, with optional parameters that provide additional functionality. It will likely be the first check you create, but the functionality of an HTTP(S) check allows for a variety of valuable escalation scenarios.

Information technology (IT) administrators overwhelmed with the task of maintaining physical infrastructure as their networks expand into cloud and hybrid-cloud systems can now have an enhanced view of their entire IT infrastructure with GroundWork Monitor, a unified monitoring platform by GroundWork Open Source, Inc.

One month after launch Sentry 9 may feel as though it descended from heaven, but it didn’t simply fall out of the sky. It’s a release that was long in the making, touched by virtually every member of our application engineering team. We made 1979 commits to our getsentry/sentry repo alone, with 2698 files changed, 458546 insertions, and 166290 deletions.

Terraform is an open source orchestration tool for provisioning, managing, and versioning cloud infrastructure. Terraform uses a configuration file as a blueprint of the desired infrastructure state, and changes the target environment by updating or creating resources to match the defined state. Having a defined outline of your datacenter and following this “infrastructure as code” model allows for repeatable automation.

In this post, we’ll show you how to use Datadog to collect metrics, request traces, and logs from a Rails application running on Passenger, Apache, and MySQL. (Though we will focus on these integrations in this guide, you can also monitor NGINX servers and PostgreSQL database systems with Datadog.)

In the entertainment world, building enterprise apps involves many challenges, such as compatibility with numerous devices and large files like HD videos, along with streaming media to millions of users simultaneously. But today’s entertainment apps are possible only because of a modern approach to software delivery—DevOps brings greater efficiency across the development pipeline.

We’re all collectively trying to define observability (“o11y,” pronounced “olly”) these days, and, as Honeycomb is sometimes described as an event-based observability product, trying to define all the other words that go around o11y at the same time.

Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience made even worse.