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By Daria Yankevich
For the last 12 months, our team has concentrated on elevating product features by integrating generative AI. By seamlessly weaving AI into the fabric of the service, we have enhanced the efficiency and responsiveness of incident management processes and pioneered a new approach to handling crises.
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By Daria Yankevich
ilert's integration catalog now includes a new addition for InfluxDB—an open-source time series database.
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By Daria Yankevich
At ilert, we are dedicated to providing an effortless, seamless connection between our incident management platform and other popular tools that empower teams to excel in operations. We're excited to introduce two new integrations from the Halo suite: HaloITSM and HaloPSA.
The concept of observability has become a cornerstone for ensuring system reliability and efficiency in modern software engineering and operations. Observability, beyond its traditional scope of logging, monitoring, and tracing, can be intricately defined through the lens of incident response efficiency—specifically by examining the time it takes for teams to grasp the full context and background of a technical incident.
This article highlights the main benefits, including the ability for users to generate service tickets directly within Microsoft Teams, leading to streamlined workflows and faster response times.
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By Daria Yankevich
We're thrilled to announce the latest enhancements to ilert AI in our most recent update. For those eager to dive into AI functionalities firsthand, we invite you to reach out to us at support@ilert.com. We'd be more than happy to welcome you into our Beta program. Moreover, we always appreciate your input on the ilert roadmap and look forward to hearing your innovative feature suggestions. Now, let's delve into the exciting new updates!
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By Daria Yankevich
How can the most popular ChatOps tool be used to manage incidents and resolve them faster? We gathered helpful tips that should help you reduce MTTR.
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By Sirine Karray
Tracking your incident management metrics is necessary for any intended optimizations within your organization. Whether your team is looking to align with the company’s business goals, to benchmark and elevate performance, to increase customer satisfaction, or more, scrutinizing these metrics is the way to go.
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By Daria Yankevich
You may have a team chat where automatic alerts fall in great numbers daily. Although these alerts are meant to notify you of issues, they often go unnoticed as you scroll through dozens of them. When we talk about IT alerts, things are getting even more complicated because they include many technical details you must decipher. This is one of many simple examples of alert fatigue.
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By Zsuzsanna Borovszki
Downtime costs money. That's why an effective incident management system is crucial. We're excited to announce our new partnership with Tulip to help manufacturers manage incidents better. This integration is an important advancement for complex production processes that require an in-depth operational strategy.
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By iLert
ilert's maintenance windows feature allows users to schedule downtime for alert sources and services. This ensures that on-call responders won't receive alerts from alert sources during maintenance and service, and status page subscribers will be informed about planned and ongoing service maintenance. In this video, you will learn how to use this feature on ilert mobile app.
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By iLert
You can use ilert mobile app to receive notifications even when your phone is muted. In this video, you will learn how to switch on this feature.
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By iLert
Use the ilert mobile app to receive push notifications about alerts and gain access to essential incident management features so that you can take immediate action from anywhere. The app also allows you to quickly take over your colleague's on-call shift while on the go. Check out the video to learn more about this feature.
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By iLert
This video demonstrates how to take over a colleague's on-call shift in ilert. This feature is particularly useful if a team member is going on vacation or needs to take sick leave.
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By iLert
Activate the Mute Notifications feature to silence all notifications from ilert channels during periods when you're unavailable, such as vacations.
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By iLert
There are multiple methods to configure the ilert on-call lookup for Microsoft Teams. In this video, we demonstrate how to designate the lookup specifically for a particular team and that team's chat.
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By iLert
The /il-oncall Slash command allows you to find out who is on-call from any Slack channel. This video demonstrates how to set up on-call lookup for a specific team and chat. Learn more about this ilert feature and its setup options here.
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By iLert
ilert integration for Slack lets you create alerts directly within Slack and streamlines your incident management process, making it even easier for your team and stakeholders to report incidents.
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By iLert
ilert integration for Microsoft Teams lets you create alerts directly within Microsoft Teams and streamlines your incident management process, making it even easier for your team and stakeholders to report incidents.
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iLert is an incident and on-call management platform for DevOps teams. iLert helps you to respond to incidents faster by adding on-call schedules, SMS, and voice alerts to your existing monitoring tools.
iLert seamlessly connects with your tools using out pre-built integrations or via email. iLert integrates with monitoring, ticketing, chat, and collaboration tools.
The complete solution for operations teams:
- Reliable & actionable alerting: Reliable alerts via voice, SMS, push notifications, Slack and more. Frictionless acknowledgement, no need to log-in anywhere.
- On-call management & escalations: Share on-call responsibility across your team with on-call schedules and automatic escalations.
- Uptime & performance monitoring: Whether it's your website, API or server. iLert lets you optimize the uptime and performance of your entire online presence.
- Call routing - hotline for on-call teams: Reach on-call teams using a dedicated number. Incoming calls are routed via the on-call schedules and escalation that you already use for your alert sources.
Alerting, on-call management and uptime monitoring. Beautifully integrated.