Operations | Monitoring | ITSM | DevOps | Cloud

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How to not lose your s#!t during an incident

Often I am asked how I always seem calm and poised during incidents. This persona is not entirely accurate as I am more like a duck in these scenarios, calm on top of the water, but paddling frantically under the water. I have learned some tricks that have helped me stay calm and drive incidents to resolution.

OpenTracing: Jaeger as Distributed Tracer

In the previous two parts of OpenTracing series, we provided a good OpenTracing overview, explaining what OpenTracing is and does, how it works and what it aims to achieve and looked at Zipkin – a popular open-source distributed tracer. In this blog post, we will look at Jaeger, a newer open-source distributed tracer developed under the CNCF umbrella.

Empowering Help Desk Professionals to Proactively Solve End User Problems

Help desk technicians form the front line of support in identifying, troubleshooting, and preventing end user performance issues (and costly downtime) for key applications and services. They need to quickly identify the scope of the issue and route the critical details required to fix the issue – fast. Goliath Technologies increases the troubleshooting and remediation abilities of help desk technicians by placing a vast array of tools at their fingertips.

PagerDuty Microsoft VSTS Integration Installation and Test Video

View this installation and test video to learn how to enable and test out the PageDuty Microsoft Visual Studio Team Services Integration. Code, own, and manage your application better. Accelerate service delivery, reduce delivery cycle times, and improve visibility across all of your services and Azure infrastructure.

We've come a long way together ... Icinga turns 9

Born to be wild. We’ve been busy with bringing Elasticstack integration into full shape with the Icinga 2 feature and the corresponding Icinga Web 2 module. Both of them were thankfully funded and sponsored by VW. Elasticsearch 6 support is sponsored by a customer too, this will hit 2.9 later in June. Earlier in 2017 we’ve also released the Logstash output for Icinga.

PagerDuty Helps Microsoft Azure and Visual Studio Customers Manage Incidents in Real Time and Migrate Confidently to the Cloud

SAN FRANCISCO – May 7, 2018 – Today at Microsoft Build 2018, PagerDuty, a global leader in digital operations management, announced integration of PagerDuty’s real-time operations management platform with Microsoft Azure and Visual Studio Team Services, Azure’s integrated suite of DevOps services.