In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs) and ensuring swift responses to customer issues that can make or break your company’s reputation. Fortunately, PagerDuty has improved the way companies handle customer service teams and has built applications into ServiceNow’s CSM platform.

Sometimes innovation requires ideas unconstrained by traditional structures and removed from day-to-day responsibilities. It was in this spirit that PagerDuty’s People HackWeek–a friendly competition to explore how generative AI might impact the future of HR–was born.