Now generally available! With organization-based templates, companies can now customize and standardize communications based on impact, service areas, and more. This functionality will be also available via API, so teams are able to customize and leverage status update notification templates to fit their needs in any tool or context.

#incidentmanagement #devops #incidentmanagementprocess #incidentcommunication

Time Stamps:

00:00 Introduction

00:14 Naming and describing the template

00:21 Creating the template

00:40 Adding variables and conditional logic

01:02 Previewing the template

01:08 Saving the template

01:14 Sending the status update during an active incident

Learn about stakeholder communication: https://www.pagerduty.com/platform/devops/stakeholder-communication/

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