www. ivanti.com/experience

Ivanti CIO Robert Grazioli discusses how AI and digital employee experience (DEX) will transform the role of IT, citing findings from Ivanti’s 2024 Digital Employee Experience Report.

Grazioli explains how IT has evolved and the challenges it faces. He highlights the importance of transparency in the relationship between CIOs and end-users. He also discusses how DEX is the foundation for AI, which can provide real-time data analysis and actionable insights. Grazioli explains how DEX changes the way data is managed by connecting data that was previously in silos, leading to more intelligent conversations with customers about their overall experience. By providing CIOs with the data they need, DEX increases transparency and allows for more honest conversations with customers, aligning expectations and ensuring exceptional service delivery. Don’t miss this discussion that will change the way you think about IT and customer engagement.

Takeaways:

Transparency is key for IT to build trust and effectively leverage technology in the field.

DEX (Digital Experience) is the bedrock for AI, delivering a unified data platform for key performance indicators (KPIs) and actionable insights.

DEX enhances the user experience by breaking down data silos and enabling informed conversations between CIOs and end users.

DEX provides CIOs with real-time data to understand and adjust services to meet customer expectations.

The transparency enabled by DEX promotes open dialogue between CIOs and customers, supporting candid conversations grounded in mutual data and anticipated outcomes.

See all the research in the report: 2024 Digital Employee Experience: A CIO Call to Action.
www. ivanti.com/experience

Chapters

00:02 Dex's Impact
Dex brings depth and breadth of data, connecting silos and changing the game for CIOs.

00:21 Evolution and Influence
Dex faced challenges in getting a seat at the table, but its influence is growing with transparency.

00:42 AI as Base Layer
AI in Dex provides key KPIs for managing and actionable items for addressing customer needs.

01:02 Transparency and User Experience
Wooden decks and understanding user experience create transparency and engage end users.

01:18 Intelligent Conversation with Customers
Dex enables intelligent conversations with customers about the overall experience.

01:26 CIO's Responsibility
The customer is the CIO's responsibility, and Dex helps meet customer expectations.

#dex #CIOs #DataSilos #CustomerEngagement #AI

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