www. ivanti.com/experience
Daren Goeson, SVP Product Management (SUEM), Ivanti) shares insights from Ivanti’s 2024 Digital Employee Experience Report, including the surprising fact that 69% of executives say that DEX is a high or critical priority. But less than half of IT teams have made significant progress.

Goeson shares the reasons for this gap, including time constraints, reactive IT operations, employee burnout, and the lack of effective tools to truly understand and measure the digital experience. He also discusses the challenges of complex and costly integrations with existing systems.

The challenge is that organizations lack effective tools to understand the true digital experience, relying on support tickets and telemetry that miss a significant number of unreported issues. Moreover, many DEX tools in the market require complex and costly integrations with other systems, reducing their value and hindering progress in DEX initiatives.

See all the research in the report: 2024 Digital Employee Experience: A CIO Call to Action.

Chapters

00:01 Digital Experience Importance
69% of executive level leadership prioritize digital experience, boosting productivity and retention.

00:21 Challenges in Decks Initiatives
Less than half of IT teams have made progress due to time constraints and shortage of employees.

01:13 Understanding & Visibility Issues
IT organizations lack tools for true digital experience, focus on wrong telemetry. Awareness and visibility issues, complex integrations reduce value.

#DigitalExperience #ExecutiveLeadership #ITCapabilities #TimeConstraints #EmployeeShortages

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