Scaling incident management processes can present massive challenges for an organization as large and complex as Netflix. And for Netflix, whose brand has become synonymous with dependability, there’s a lot at stake.

Since its introduction to a specific set of Netflix teams, incident.io has been organically adopted far and wide across Netflix Engineering, highlighting just how indispensable and impactful the tool has become.

In this video, hear the first hand account of that adoption from Staff Site Reliability Engineer, Hank Jacobs.