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Incident.io
2024 year in review with the incident.io founders
In this episode, we take a look back at 2024 at @incident-io — reflecting on the year’s personal milestones, company-wide changes, and how our product has evolved along the way. Of course, no reflection would be complete without a healthy dose of "banter". Join us as we wrap up the year with insights, laughs, and a lookahead to what's coming early 2025.
The Incident Maturity Model
I want to walk you through how incident management has evolved, drawing from real data and the experiences of some of the most sophisticated tech organizations out there. I'll also introduce you to a framework we’ve developed at incident.io: the Incident Maturity Model. This framework is the result of thousands of conversations with companies and provides a clear roadmap to help your organization improve its incident management practices—no matter where you're starting from.
Weekly demo: Streams
This week, we show how you can manage large-scale incidents by breaking the work down into streams with their own Slack channels and calls.
The flight plan that brought UK airspace to its knees
On August 28th, 2023—right in the middle of a UK public holiday—an issue with the UK’s air traffic control systems caused chaos across the country. The culprit? An entirely valid flight plan that hit an edge case in the processing software, partly because it contained a pair of duplicate airport codes.
How we page ourselves if incident.io goes down
Picture this: your alerting system needs to tell you it's broken. Sounds like a paradox, right? Yet that’s exactly the situation we face as an incident management company. We believe strongly in using our own products - after all, if we don’t trust ourselves to be there when it matters most, why should the thousands of engineers who rely on us every day? However, this poses an obvious challenge.