Operations | Monitoring | ITSM | DevOps | Cloud

Incident.io

Our customers aren't just numbers-they're a priority

At incident.io, “We care about our customers” isn’t just a talking point. It’s a core part of how we operate. Whether it’s a big feature request or a small bug fix, we’ve been intentional about making sure that customers always feel heard and seen—no matter the ask. But it’s not just that.

The Debrief: Building a strong culture of engineering #incidentmanagement #softwareengineer

Whether you’re a seasoned company with 10+ years of operations, or a startup that’s just getting off the ground, making sure you have a good culture of engineering is really important. Not only will this have a significant impact on the folks on your team, it’ll make a big difference with hiring. When everyone knows that your company is the place to be when it comes to culture, attracting really good talent becomes that much easier.

The Debrief: On-call was just the beginning-reflecting on Q1 2024 #incidentmanagement

Q1 2024 is officially behind us. So we figured that it was a great time for a bit of reflection on the exciting start to the year. In this episode, we sit down with our founders, Stephen, Chris, and Pete, to get a bit of perspective on how the last three months played out. We chat about On-call, our AI launch, and the hundreds of other features, bug fixes, and bits of polish and delight that we've shipped over the last 12 weeks.

Shifting left on incident management

In the fast-paced world of software development and product delivery, incidents are often viewed as unwanted disruptions. Traditionally, incident management might only trigger for critical issues, like complete system outages, data loss of some kind, or security-related ones - you don’t need to go back that far for a few that were very serious: Heartbleed, xz utils, and more.

incident.io On-demand: On-call as it should be, present and future

Since the inception of incident.io, we set out to build the single destination companies turn when things go wrong. With the release of On-call, we’ve achieved just that. From waking your team up at 2am to gleaning insights from incidents, we’ve got you covered. From our sleek, intuitive mobile app to customizable workflows, incident.io is built for the way modern teams actually work—featuring a robust platform of Response, On-call, and Status Pages.

Why you need an incident lead

In this clip, Adrian explains why it's important to have a dedicated incident lead. More about this episode: Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.

How SumUp benefitted from using incident.io

In this clip, Adrian explains how SumUp benefitted from using the incident.io platform. More about this episode: Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.

Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp

Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation. We discuss: What it means to communicate during incidents Why Status Pages are critical in helping to build trust How you can have good comms even without a lead...and much more.