Building trust with customers is a must for MSPs. And because of the unique nature of MSPs, it’s not always easy. Your customers aren’t simply giving you administrative access to a few admin accounts—they’re sharing secrets which must be securely managed across all the systems, apps, and users you manage for them. Passwords, SSH keys, licenses, cloud infrastructure logins, and SaaS portal accounts are just the beginning. To solve issues quickly, your technicians can’t waste time locating the credentials needed to resolve issues and make users happy.

In this session, Colin Knox, Director of Product Strategy for SolarWinds Passportal, and Tiffany Nels, SolarWinds Chief Communications Officer, share how to avoid common mistakes MSPs make handling secure client documents, how to map credentials to specific systems, how to offload password resets to automation, and even brand your secret store with your company’s name to further enhance retention.