The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.

This webinar will cover:

• An introduction to Zia, ServiceDesk Plus’ new virtual support agent
• Zia's role in your IT service desk
• A quick walk-through of the out-of-the-box Zia actions
• The four-step process for building custom Zia actions