Sustaining and Enhancing Service Delivery Amid Change and Disruption - Alex Kantor ITSX SUMMIT 24

Sustaining and Enhancing Service Delivery Amid Change and Disruption - Alex Kantor ITSX SUMMIT 24

Apr 26, 2024

Transforming Compliance and Deployment: Innovative Strategies in Tech

Alex Kantor speaking at DIGIT-EVENTS, ITSX SUMMIT

Talk: Sustaining and Enhancing Service Delivery Amid Change and Disruption

Explore innovative strategies for managing change, compliance, and deployment without slowing down in this in-depth talk. Discover how intentional conversations and a creative approach to risk and audit can transform your processes and boost deployment rates significantly. Learn from Alex how to align policies with operational needs, integrate technology effectively, and continuously adapt your operating model for optimal efficiency. This video is a treasure trove of insights for leaders looking to drive impactful change within their teams and organizations and how Kosli played its role in that transformation.

SUpport and view the full conf video here:
https://www.youtube.com/watch

0:00 - Managing service delivery challenges and taking responsibility for change.

  • Insights on managing service delivery, focusing on revenue-driven tactical decisions that can lead to operational debt.
  • Challenges faced by service delivery teams, including prioritizing and fixing operational debt, and finding intentionality in decision-making.
  • frustration in operational teams due to lack of understanding and ownership.
  • Taking responsibility for everything to tap into power to change anything in life.

4:44 - Improving business processes, prioritizing efforts, and measuring impact.

  • Focus on improving processes that shouldn't be there, rather than tweaking those that should.
  • Impact is key to getting credit and respect to do more, and repeat.
  • The importance of taking responsibility and being disciplined in addressing risk and impact of error.
  • Collaborating with Risk and Audit to prioritize areas for improvement and reduce risk.

9:24 - Managing change in IT service delivery, emphasizing policy understanding, technology use, and process improvement.

  • The team used creative solutions and tooling (Kosli) to streamline compliance checks, resulting in double the deployments in one year.
  • The importance of clear processes and technology in managing change without slowing down.
  • The importance of taking responsibility and asking oneself if they are annoyed or not doing enough.
  • Alex shares a quote that resonates with him, highlighting the need to change one's perspective and take action.

Its a win-win for your engineering AND compliance teams. Try Kosli for free at kosli.com, our team is always on hand to help with any onboarding questions.

PS we have a framework to get you started on your journey to a secure sdlc. you can fork it here...

https://lnkd.in/ePxTEiKQ

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