One of the biggest causes of concern to IT departments across the globe is shadow IT. Uncontained, it can cause duplication, unnecessary costs, and compliance issues. To manage and mitigate risks, IT managers need to understand what shadow IT is, its risks, and how organizations can proactively address them. In this regard, IT Asset Management solutions incorporate capabilities that help organizations implement protection measures and build a culture of cybersecurity.

An equipment check-out system is a lifesaver for any organization. This is especially true for sectors like education, healthcare, mining, and construction, where the need to loan and track numerous assets is a priority. But what if there’s a way to take that system even further? Utilizing IT Asset Management (ITAM) software as your equipment check-out system brings your organization a whole new level of efficiency and control.

Patch Management and Vulnerability Management are two key practices that keep organizations safe. Used effectively, they can detect vulnerabilities, patch them efficiently and safely, and help organizations meet their Governance, Risk, and Compliance (GRC) requirements. Because both practices work together to build up an organization’s IT security strategy, they are often incorrectly used interchangeably.

IT Operations Management or ITOM is the practice that helps you manage IT service delivery. It ensures that your services are monitored, incidents are dealt with quickly and effectively, and your environment is optimized for availability and performance. In this article, we will go through ITOM’s scope of action, the main functions it covers, benefits of implementing it, and some possible challenges to consider when doing so.

Governance, Risk, and Compliance (GRC) are the practices that help protect your organization, ensuring that it meets its regulatory and legal requirements and operates transparently. As you can probably guess, GRC software can help you make these processes more effective and efficient. In this article, we will take a look at what these solutions look like and which are the must have software features they should include. Then we will break down the ten best GRC software solutions in the market for 2024.

In the dynamic field of IT Service Management (ITSM), innovation takes center stage through groundbreaking ITSM frameworks. YaSM, Yet Another Service Management Model, is one such remarkable approach that stands as a beacon of simplicity and adaptability. In the 69th episode of Ticket Volume, our host and InvGate Product Specialist, Matt Beran, dives into a captivating conversation with the visionary behind YaSM – none other than Stefan Kempter himself.

October is packed with incredible updates for InvGate Service Desk and Insight users. And when we say incredible, we mean it. Keep reading to discover all about: Already excited? Let’s see what it’s all about!

Software compliance protects your organization from legal, regulatory, and reputational damage. Done well, it stands as a fundamental pillar of your IT Asset Management (ITAM), by helping you keep track of your software assets and manage licenses effectively. Here, we will explore what this practice entails and how it can benefit your business both from an administrative and a financial perspective.