Operations | Monitoring | ITSM | DevOps | Cloud

August 2024

Incident Communication Best Practices - 6 Tips To Improve Incident Communication

If there’s one thing for certain – you can expect IT incidents in 2024. These could be cybersecurity incidents, system outages, or even just degraded performance. Despite the severity, even mild degraded performance can affect your users negatively. Maintenance without proper communication can decrease your reliability. Moreover, outages are costly.

How to Create an Incident Communication Plan in 2024

No matter how robust your IT systems are, every business faces incidents at some point. Incidents can include degraded performance, poor response time, service disruptions, outages, and security incidents such as data breaches. This is why it’s key for businesses to have an incident communication plan that ensures all the affected parties are aware of the status of services. This includes DevOps teams, affected accounts, investors, customers, media outlets, etc.

Be the first to know with StatusGator's Early Warning Signals

We are excited to share that our Early Warning Signals feature, previously in beta, is now fully available to all StatusGator users on all plans. This long-awaited feature ensures you never miss a beat and keeps you informed of outages before a provider publicly acknowledges them on their status page. Since its beta launch, this feature has successfully detected multiple service outages before they were officially acknowledged by each provider.