The latest News and Information on DevOps, CI/CD, Automation and related technologies.
A seemingly straightforward technical problem can often have explosive consequences. Say a tech team restarts a cloud server overnight; those few minutes of downtime might trigger a problem elsewhere and cause your app to crash. The following morning, customers can't access your services, you're trending on social media for all the wrong reasons and your customer service reps are left to pick up the pieces. Scenarios like this prove the value of incident management. But you need best practices that ensure incident management does what it's supposed to do. Otherwise, it's just another buzzword. Here are some best practices for incident management that you need to incorporate into your tech organization.
Cloud storage has become an essential component for businesses of all sizes. It allows you to store and access your data on a remote server, providing flexibility, scalability, and cost-effectiveness. However, with multiple cloud storage providers available, it can be challenging to choose the right one for your business needs. In this article, we will compare the three most popular cloud storage providers, GCP, Azure, and AWS, to help you make an informed decision.
The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising.
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