The latest News and Information on DevOps, CI/CD, Automation and related technologies.
We are excited to announce the launch of gopaddle, the Low-Code Internal Developer Platform, as a community addon for MicroK8s edge cloud. This addon will help Kubernetes developers accelerate the development of distributed applications at the edge. In today’s fast-paced business landscape, the ability to quickly and efficiently develop new applications is critical to success.
A seemingly straightforward technical problem can often have explosive consequences. Say a tech team restarts a cloud server overnight; those few minutes of downtime might trigger a problem elsewhere and cause your app to crash. The following morning, customers can't access your services, you're trending on social media for all the wrong reasons and your customer service reps are left to pick up the pieces. Scenarios like this prove the value of incident management. But you need best practices that ensure incident management does what it's supposed to do. Otherwise, it's just another buzzword. Here are some best practices for incident management that you need to incorporate into your tech organization.
The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising.