Operations | Monitoring | ITSM | DevOps | Cloud

Your Practical Guide to Reducing MTTR

Let’s face it. Incidents will always happen. We simply can’t prevent them. But we can strive to mitigate the impact incidents have on our product and customers. Ensuring high reliability depends on quickly and effectively finding and fixing problems. This is where the metric MTTR, standing for “mean time to restore” or “mean time to resolve,” becomes valuable for organizations.

Quickly spot and revert faulty deployments with Change Overlays

Faulty deployments and other types of erroneous changes may account for around 70% of all application outages. With the prevalence of CI/CD workflows, engineering teams make changes to their applications, services, and infrastructure all the time, which can make it difficult to trace issues to specific changes.

How Much Does MDM Cost? Software Pricing

These days, mobile device management (MDM) is a necessity for any organization looking for an effective and efficient way to monitor its mobile assets. However, understanding the vast number of MDM solutions available in the market today, knowing which software is best for your business, and the factors that influence MDM cost may become challenging, especially if you don’t know what to expect.

IT Help Desk Cost: Software Pricing Guide

The cornerstone of any IT department is the strength of its help desk. When your end users have to jump through hoops to resolve their issue or wait an eternity to receive a reply, it doesn’t create a positive experience and could ultimately lead to unhappy employees, poor ratings, or lost sales. It is essential that you have a robust IT help desk system that can seamlessly categorize, prioritize, and assign each ticket to a different technician in just minutes.

IT Documentation Software Pricing Guide

It would not be an exaggeration to say that IT documentation is critical to your business’s success. It is one of the most crucial best practices in IT operations and allows you to record, organize, and store information about an IT environment, from devices information to passwords and contact information. Without great documentation, your IT department would not operate at its best.

How to Insert Signature in Google Docs

Google Docs is one of the most commonly used programs online, especially when it comes to remote work. This is because Google Docs is a program that is available for free. All you need is a Gmail account. Google Docs is part of Google Workspace, which is a cloud-based platform that you can access from anywhere and on any device. If you have to authenticate your work, one of the best things that you can do is to add your e-signature to the document. This post will show you how to insert signature in Google Docs quite easily and with a minimum of hassle.

How to effectively streamline AD actions with automation

Organizations worldwide use Active Directory (AD) to manage users, devices and data. The world moves at a fast pace, and it demands that tasks be performed as quickly and efficiently as possible. How many times have you had to create a user account in AD manually? Change passwords? Update group memberships? You could add so many other repetitive AD administrative tasks to this list.