Operations | Monitoring | ITSM | DevOps | Cloud

Information Technology Service Management (ITSM) is defined as the set of processes or procedures aimed at providing the best practices to align IT services with current business needs. These strategies are designed to address and optimize incidents or problems that occur in the organization..

Imagine you are sitting at a service desk, your prime objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues, resulting in causing frustration to customers or clients, it’s high time to invest in the right tools. That’s where ITSM and ITOM come in, and these play an important role in the organization’s growth and agility.

Customers are no longer satisfied with just a product or a service. They want more! Customers’ expectations have grown exponentially, and it’s in the hands of businesses to offer more value to their customers. Without a customer-centric approach, your business could have a precarious future. Customer Success is emerging as an essential factor in business growth and development.

In huge organizations where maintenance is a major part of asset management. Two of the most advanced methods used for asset maintenance are predictive maintenance and condition monitoring maintenance. A lot of people use these two maintenance in one place or another. However, there is a huge difference between them. What is the difference? We will also show you a chart. Predictive maintenance vs condition monitoring maintenance. that we will discuss in this blog.

Organizations are continually increasing the number of devices and technologies used within their IT environments. To ensure these IT environments are functioning well and providing users a good experience, a company’s IT infrastructure must be tracked and maintained. This is accomplished through the use of infrastructure monitoring.

Over the past decade, organizations have reinvented themselves through digital transformation. Nowadays, this journey is well in its second chapter and gaining momentum – also driven by the explosion of app and service deployment, data and intelligence, digital reach, and post-pandemic customer expectations. And the newest cutting-edge technological trends – such as hybrid infrastructure and edge computing – are making it particularly difficult for traditional tools to keep up.

Our last Qovery Demo Day was live on Thursday, 23rd of June. This event aims to give you insights into what we did during the past month and what’s next and showcase some of our new features. During this demo day, Romaric (CEO at Qovery) and Benjamin (Software Engineer at Qovery) joined me to talk about Qovery EC2 and our brand new V3 console.

Epinio is a Platform as a Service (PaaS) that allows developers to go from the application source to a URL in one step. Try Epinio today or try it tomorrow — but make sure you try it. We just released our first stable version (Epinio v1.0.0) and we think you are going to love it. Let me tell you why.

It’s the type of nightmare that leaves developers in a cold sweat. Imagine waking up to a message from your team that simply says, “We lost a cluster,” but it’s not a dream at all. InfluxDB Cloud runs on Kubernetes, a cloud application orchestration platform. We use an automated Continuous Delivery (CD) system to deploy code and configuration changes to production. On a typical workday, the engineering team delivers between 5-15 different changes to production.

No matter what industry you’re in, your customers’ expectations have permanently shifted. Customers expect consumer-grade experiences that are frictionless, delightfully designed, and valuable for their needs. “Consumer-grade experiences” are associated with the best consumer companies, such as Apple, Netflix, and Amazon. These companies famously put the customer at the center of everything.