Operations | Monitoring | ITSM | DevOps | Cloud

Five Essential Ticketing Automations to Get You Started

Like all Ninja products, Ninja Ticketing gives users many opportunities to save time through automation. Setting up automations against a tabula rasa can be a daunting task when first getting started with ticketing. We wrote this blog post to help new users get started with common, helpful automations you can use from day one. This guide will provide step-by-step explanations and screenshots to show how to set up these automations.

How Grafana Mimir's split-and-merge compactor enables scaling metrics to 1 billion active series

Grafana Mimir, our new open source time series database, introduces a horizontally scalable split-and-merge compactor that can easily handle a large number of series. In a previous blog post, we described how we did extensive load testing to ensure high performance at 1 billion active series. In this article, we will discuss the challenges with the existing Prometheus and Cortex compactors and the new features of Grafana Mimir’s compactor.

C-Suite Perception vs. Employee Experience: How DEX Drives Customer Experience

No matter what market they occupy or products they sell, nearly every business prioritizes customer experience above all else. After all, the customer knows best. But outside of the tried-and-true methods – setting policies around customer service, offering customers thoughtful perks, etc. – how can enterprises best ensure a positive customer experience? The answer: by ensuring a positive employee experience first.

Testing Python: Understanding Doctest and Unittest

Testing is crucial in the software development phase. It helps ensure easy debugging, agile code, and enhanced reusability. Performing tests that cover all use cases helps prevent a codebase from breaking — minimizing exposure to vulnerabilities. Python has two main testing frameworks that developers can use, doctest and unittest.

10 Tips to Creating a Website That Will Improve Prospect Conversion and Engagement, Part Two

Did you know? 75% of users admit to making judgments about a company’s credibility based purely on how their website looks and functions. So, it’s imperative that the design of your website doesn’t deter people from clicking through your site and heading straight to your competition. Continuing from my previous blog, looking at 10 things you can do to ensure your website is as engaging as it can be. Here are tips six to ten.

The State & Future of GitLens

GitLens was developed in 2016 as a lightweight extension that supercharges the capabilities of Git within VS Code. Today, with over 14 million installs and counting, GitLens is the most popular Git extension in the VS Code marketplace and one of the most widely-used extensions overall. Millions of developers are leveraging GitLens to unlock helpful insights about their project history in VS Code.