Operations | Monitoring | ITSM | DevOps | Cloud

For our latest expert interview on our blog, we’ve welcomed cybersecurity specialist Tom Kirkham to share his wealth of experience on the topic of cybersecurity. Tom is the founder and CEO of IronTech Security, a managed security service provider (MSSP) that focuses on educating and encouraging law firms, court systems, water utilities, and financial firms to establish a security-first environment with cybersecurity training programs for all workers to prevent successful attacks.

Web server load testing is a very well-known process in performance testing. By testing your web server, you can pinpoint performance bottlenecks and improve your server performance. But what is the best way to load test a server?

What’s the service desk ticket that finally broke the camel’s back? Andrew Cohen (Sr. Manager, Digital Workplace Services at Cox) never had to find out – because he transitioned to a proactive service desk. In other words: a service desk that isn’t weighed down by growing ticket counts, reoccurring issues, and non-responsive employees. In a recent BrightTALK-hosted webinar, Andrew shared some of his firsthand experiences with building a proactive IT team.

Last year I started an IoT project, Plant Buddy. This project entailed soldering some sensors to an Arduino, and teaching that device how to communicate directly with InfluxDB Cloud so that I could monitor those plants. Now I am taking that concept a step further and writing the app for plantbuddy.com. This app will allow users to visualize and create alerts from their uploaded Plant Buddy device data in a custom user experience.

Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.

More and more, working smarter and faster means building more intelligent software with a focus on AI capabilities to enhance machine learning, increase automation, and produce faster, more accurate predictions. Unlocking the benefits of artificial intelligence is a central focus for the ServiceNow Advanced Technology Group (ATG)—a customer-centered innovation group founded in August 2020.

Discipline is the key to success for all companies doing well in their field or reaching a trillion-dollar valuation. They manage the software and update it very frequently when it comes to providing services. So how are they able to manage it and keep their software updated every moment? The answer is ALM—Application Lifecycle Management. ALM includes the people, the software, the tools, and the processes included in software development, from planning to deploying it for end customers.

As you stroll through history, what changes do you notice in the culture of the medieval period, early modern period, and today, as in the modern-day? That's a simple question to answer. Their clothing, eating habits, modes of communication, and vehicles have all evolved and continue to evolve in the current era. So, what benefits may a company's cultural shift bring? You guessed it correctly!!! New DevOps tools and technology have a significant impact on cultural change.