Epsilon, an OpsRamp customer and leader in outcome-based marketing, delivers marketing technology, solutions and services to name-brand clients such as Coach, Walgreens, Dunkin’ Donuts, and Dell/EMC. Acquired in 2019 by Publicis Groupe, Epsilon was recently ranked as a leader in its sector by Forrester. Success though, is a game with no end, and the company has been modernizing its legacy IT infrastructure in the last several years to remain competitive.

OpsRamp customer LifeSouth is a non-profit community blood bank based in Gainesville, Florida, and serving more than 100 hospitals in Alabama, Florida and Georgia. With 925 employees, LifeSouth has more than 30 donor centers, 55 blood mobiles and nearly 1,000 blood drives a month. Daniel Kerr, Configuration Management Engineer with LifeSouth Community Blood Centers, shared the current IT challenges and projects at his organization.

In the first two quarters of 2020, OpsRamp has received market recognition from four independent analyst firms: Gartner, 451 Research, IDC, and Digital Enterprise Journal (DEJ). Leading media publications (CRN, Forbes, and ITOps Times) have also covered OpsRamp’s capabilities for cloud management, hybrid monitoring, and IT incident management.

Ryan Rosenkaimer is Director of Operations at Razor Technology, a managed services provider (MSP) customer and partner of OpsRamp. Founded in 2004 and based in Philadelphia, Razor serves more than 300 clients in the greater Northeast and Mid-Atlantic regions. The company is using OpsRamp to deliver managed cloud services to its clients and also resells OpsRamp as a service.

Lee Atchison is a recognized industry thought leader in cloud computing and has significant experience architecting and building high scale, cloud-based, service oriented, SaaS applications. Formerly the Senior Director for Cloud Architecture at New Relic, Lee is now the owner of Atchison Technology LLC, a cloud consulting and advising firm. Lee is also the author of “Architecting for Scale,” a book published by O’Reilly Media.

There’s no getting around the prevalence of heterogeneous tools in IT operations and DevOps. Teams have built up ecosystems of tools over time for different infrastructure, workflows and applications – and while some of them are outdated or duplicitous – plenty still serve a useful purpose in the enterprise. Yet unfortunately tool sprawl adds to the complexity of monitoring a hybrid or multi-cloud environment.

If you’re the chief IT executive of a Fortune 500 company right now, all eyes are on you. You need to be the hero, the light in the gloom, the one to deliver your company from the brink of economic disaster in a year like no other. If you’re Rob Carter, Executive VP of Information Services at FedEx, you’ve been working toward this moment for years. Carter was the keynote speaker at the Enterprise IT Virtual Event on July 23, hosted by Data Center Knowledge.

Alert noise is reaching an all-time high in IT organizations. The volume of these alerts from disparate tools and technologies has reached a point where they are greatly undermining the ability of IT organizations to properly manage, secure and optimize services and applications for users and customers. DEJ’s recent study on AIOps found that organizations currently spend $1.27 million annually on avoidable incident escalations that result from non-contextual and non-actionable alerts.

The 2020 State of the Cloud Report finds that 60% of enterprises will increase their cloud infrastructure usage due to Covid-19. Hybrid infrastructure adoption creates new management challenges for IT operations teams which are further exacerbated by shrinking technology budgets and staff skill shortages. Gartner predicts that 40% of IT operations teams will deploy AI-augmented automation by 2023 to keep up with customer expectations and changing business models.

This article was originally published in New Stack. More and more companies have gone remote with surprising benefits — a trend that has been building for years. A survey by Global Workplace Analytics and FlexJobs indicates that remote work has grown 91% over the last 10 years, and 159% over the last 15 years. The COVID-19 pandemic has elevated the relevance of remote work (including remote IT operations) to a new level.