Cloud-native infrastructure has completely transformed the way businesses operate today. The adoption of this new practice has made it simple for organizations to deploy and manage their applications. In fact, according to a report by the Cloud Native Computing Foundation (CNCF), more than 6.8 million cloud-native developers are already using this architecture. Microservices, containers, and DevOps techniques are the core principles of cloud-native infrastructure.

Imagine one night you receive a notification from your team member that a critical production problem has caused chaos in your application. There is a sudden drop in sales as customers are unable to access the application and reporting issues relating to the same. Now, when you reach the office to fix the issue, you demand the team to run through all the files.

With the increasing technology demand in the business sector, IT facilities play a critical role in running business activities in modern society. Whether it is mobile apps or high-end networks, everything has become a cornerstone for business success. Thus, it is important to acknowledge that no matter how advanced IT systems and applications are, they can always face some problems or failures. However, one cannot mistake an IT service desk for an IT help desk software or IT service management (ITSM).

In today’s time, most businesses use cloud-native technologies and digital infrastructure to stay ahead of their competitors. The excessive dependency on these technologies is resulting in a distributed IT infrastructure that is quite challenging to manage and grow without the right tools and practices. Ensuring proper health and performance of IT infrastructure is crucial to achieving organizational goals and keeping end-users satisfied. This is where infrastructure Monitoring comes into practice.

In the evolving world of technology, organizations are continuously working to increase their system stability, deliver software faster, and help their programmers work better. Different disciplines, each with its own distinct set of roles and responsibilities, have arisen to accomplish these goals.

Today, more and more businesses are scaling their IT infrastructure and adapting digital technologies to increase their visibility and revenue. Around 90% of businesses heavily rely on cloud services to run their operations smoothly. Now imagine due to a minor fault in your network system, the whole process comes to a halt leading to unsatisfied customers, reputational damage, and financial losses.

Today, more than 90% of businesses use digital platforms to sell their services and products online. But what if despite getting high traffic from different sources your sales count is below your expectations? What if customers are visiting your product page but exit before making any purchase? Well! To get more insights into the performance issues and user experience, many businesses have started investing in a real user monitoring tool that captures all details related to user behavior and experience.

In the year 2020, a large percentage of businesses and job sectors moved to remote working due to the COVID-19 pandemic. Even when things turned a bit normal, still 63% of businesses chose to continue remote working. Even today, 40-50% of businesses work remotely. Remote working and e-commerce businesses have grown tremendously in the past few years. In such a case, managing customer satisfaction is of utmost importance.

Cloud computing has completely changed the way businesses operate nowadays. Businesses can now seamlessly scale their operations thanks to Cloud computing’s scalable and flexible features. With the help of cloud computing technology, businesses can easily adapt to changing demands and manage complex operations without any hassle. But in order to process, store, and provide services, the entire cloud computing process demands access to a variety of data center resources.

Today, almost 90% of organizations use cloud computing services to reduce their operating expenses and scale with changing business requirements. With the adoption of cloud computing technology, businesses are able to operate better and more efficiently. However, the whole process of cloud computing demands access to a wide range of data center resources for processing, storing, and providing services. This requirement can indirectly affect our cloud computing expenses.