Application Performance Management (APM) refers to monitoring or managing the performance of your code, application dependencies, transaction times, & overall user experiences. APM generally comprises of measuring multiple metrics related to the application performance, service maps, real time user transactions etc. The purpose of APM is to turn a black box product into something that is more transparent by providing intelligent insights into its performance metrics.

When implementing IT management in an organization, there’s this common confusion between ITSM and ITIL. You must have asked yourself, “What is needed, ITSM or ITIL?” The confusion is justified because these two terms seem to be the same but they are actually different. In this blog, you will get to know about ITSM and ITIL; how different they are, and their relationship.

Predictive analytics for networks are helping businesses optimize their network performance, anticipate network capacity related requirements, and eventually forecast future much more efficiently than ever. Gartner has estimated the value of network monitoring software market at roughly $2.1 Billion, this figure is presently increasing at a growth rate of 15.9% annually. The demand for predictive analytics in network monitoring software has grown beyond enterprises and datacentres.

Managing a Service desk is like firefighting. You are always on your toes; the next incident can arise anytime even though you are buried under tons of service requests. So, what to do? The very definition of an incident is unplanned disruption of a service or services; this makes incidents by nature non-standard and un-predicable. Service requests, on the other hand, are better defined since there are standard deliverables.