One of the most versatile and foundational SRE tools is the SLO, or service level objective. The SLO is a threshold set for key reliability metrics. When incidents push the metric over the threshold, a response launches to prevent further damage. Conversely, as long as you meet your SLO, you can continue to ship new code. The space you have before you breach this threshold is the error budget.

As reliability shifts left, more companies are adopting SRE best practices. These best practices don’t only include conducting incident retrospectives. The heart and soul of these best practices are a blameless culture and a desire to grow from each incident. In a recent industry leaders’ roundtable hosted by Blameless, top experts discussed how teams can embrace SRE best practices and make cultural shifts towards blamelessness.

Blameless Incident Management is a tool for managing production incidents. However, it can support many different use cases due to its flexibility. Here at Blameless, we try to “dogfood” our product as much as possible. So we’ve taken to using the IM feature for many other aspects of our daily work, not just system outages. One use case that I’m particularly fond of is using the tool to drive alignment and collaboration around long-term infrastructure projects.

🎼 Frosty the SRE/ Was a jolly happy soul/ With his runbooks tight and automated/ and SLOs made out of gollldddddd! 🎼 It’s the most wonderful time of the year, and to celebrate, here’s your December issue of the SREview! This monthly zine features epic Tweets, content, and events happening in the SRE and resilience engineering community.

At Blameless, our mission is to provide teams with the tools they need to operationalize SRE and embrace a culture of resilience. We help teams automate toil and adopt best practices across integrated incident management, comprehensive retrospectives, service level objectives, reliability insights, and more. We are very excited to announce that teams now have a new tool in their tool belts with our latest launch. Blameless Runbook Documentation is now available for early access.

Who else is glad that 2020 is almost over? We’ve had one of the most difficult years in recent history. With everything going on, it’s been difficult to think further than a few days out, much less into the new year. But, we’re hopeful that 2021 will be a better year for everyone. And we’re predicting some exciting things in the future for SRE.

Black Friday—we all know what it looks like. Hundreds of people swarming stores after Thanksgiving, jostling for the best deals. But in light of COVID-19, this arrangement could be dangerous. Over the last few years, Black Friday has become a digital event, and this year should be even moreso. According to Forbes writer Richard Kestenbaum, “88% of global consumers told a Visa study they’re planning to buy gifts this holiday season.” Yet “only 20% of U.S.

In a recent fireside chat with Mohan Bhatkar, Head of Engineering for the Customer Reliability Platform at Mercari, Inc. sat down with Blameless Co-Founder Ashar Rizqi. They talked about scaling while avoiding silos, exciting day-to-day challenges, instilling a culture of empowerment, and more. Here are their top insights and the lightly edited transcript of their conversation.

At Blameless, we value every opportunity to learn. Whether it’s taking time on Focus Fridays to attend a cool webinar, or conducting retrospectives for incidents, lost deals, events, and more, learning is core to our mission. To learn even more about our craft, we decided to start a book club at Blameless. People from every team (engineering, sales, SRE, marketing, product, people, and more) attended.

We’re drinking Pumpkin Spice Lattes, lighting candles, and wearing flannel. Oh, and reading a bunch of great stuff. Here’s the November issue of SREview! This monthly zine features epic Tweets, content, and events happening in the SRE and resilience engineering community.