For a Managed Service Provider (MSP) to grow, it must win new customers. However, each new customer brings more devices and users that require management, incident ticket resolution, and provisioning. If the above is actioned manually, an MSP requires dedicated staff to handle the new clients’ users, devices, resolve tickets and requests. Bearing in mind, each staff member can only support a certain number of users and devices.
In today’s fast-paced digital landscape, automation has become a crucial aspect of streamlining business processes and improving efficiency. Microsoft offers a range of powerful automation platforms to meet diverse needs. From robotic process automation (RPA) to integration solutions and IT process automation, Microsoft has developed several SaaS automation options.
Over the years, Kelverion has seen it all, from excessive employee-wide automated messaging to connecting systems with people. We’ve seen many automation projects fail to achieve their potential or even grind to a halt completely, and the reasons for these IT automation mistakes are shockingly common. With automation’s huge business benefits, committing some of these blunders has proved to be career limiting.
In today’s digital landscape, automation plays a crucial role in streamlining operations and improving efficiency within IT. One popular automation solution is Azure Automation, offered by Microsoft’s Azure cloud platform. But how much does Azure Automation cost? Is an Azure Automation Account free? In this blog post, we will delve into the cost structure of Azure Automation, explore where the costs lie and put the costs of Azure Automation into context.
On the 2nd of May 2023, Jaspreet Kaur of the Azure Automation Product Group released this blog, providing an update on updates to Azure Automation in 2022 and what is in the pipeline for 2023. In the blog, Jaspreet detailed the major changes that Microsoft have made to the core of Azure Automation to improve the reliability and scalability of the underlying infrastructure.
Over the last five years, there has been a constant push to move infrastructure to the Cloud, which accelerated further during the pandemic. It is becoming clear that for a proportion of organisations, the Cloud is not always the best route and that an on-premise (also known as on-prem, on-premises) or a hybrid model is most beneficial. On-premise relates to where IT infrastructure is located; this can be physically in a building, usually in a server room.
MSP Automation was the main focus of our recent webinar, which covered how Managed Service Providers can transform the scalability of their businesses by removing the headaches of manual request processing. The webinar was widely attended by enterprise IT staff too , particularly those with an ethos of delivering an experience (rather than a service level). The same principles apply, so here’s an overview of what was covered during the session.
With System Center Orchestrator 2022, Orchestrator has undergone the largest update since Microsoft bought it in 2010. This has massively extended its longevity for on-premise IT teams across the globe, this release comes with extended support until 2032.
For the last ten years, one of the most popular Integrations in the market has been for organisations that have deployed Microsoft System Center to manage their infrastructure, who also use ServiceNow as their corporate Service Desk. The need to integrate Microsoft System Center was originally driven by the need to automate the generation of ServiceNow tickets from events in System Center Operations Manager.
As Microsoft Azure continues to be developed and more automation options become available; Azure Automation, Logic Apps, ARM (Azure Resource Manager) and Azure Function Apps to name a few. The question is quickly turning from ‘how do I automate with Azure?’ to ‘what automation type do I use in Azure?’. Across our next few blogs, we will seek to delve into the options available and look to define how they stack up against Azure Automation.
