On October 1, 2024, TIBCO Mashery, an enterprise API management platform leveraged by some of the world’s most recognizable brands, experienced a significant outage. At around 7:10 AM ET, users began encountering SSL connection errors that appeared straightforward at first glance.

In a world where attention spans are shorter than a TikTok, the last thing a company needs is a sluggish website. 53% of people will leave a mobile page if it takes longer than 3 seconds to load. Yet, despite this, many businesses—hotels included—are still sleeping on the importance of web performance. Marriott, one of the biggest names in hospitality, might just be learning this lesson the hard way. Could their lagging website be contributing to their recent stock stumble?

Just in the past few months, we've seen high-profile outages happen for all sorts of reasons—server glitches, network issues, and even that now-infamous configuration update that nearly broke the Internet. These incidents remind us how fragile our digital world can be. But it's not just software-related issues causing these disruptions. In the last week alone, two unfortunate incidents involving fires have taken down major websites in the Asia-Pacific region.

Ralph Marsten once said, “Don't lower your expectations to meet your performance. Raise your level of performance to meet your expectations.” Many organizations today seem to follow the opposite. If everything looks green on a dashboard, they assume all is well. But is it?

APIs are the hidden heroes of our digital world. They are invisible to many customer experiences. As a result, it can be difficult to think of monitoring or testing them with a customer-focused lens. In this blog post, we hope to remove this difficulty and shine a light on the different ways Internet Performance Monitoring (IPM) can approach various API testing use cases with an eye on ensuring reliable, resilient experiences.

Despite DNS being the backbone of Internet connectivity, reliable metrics for benchmarking DNS performance are surprisingly scarce. This gap often leaves IT teams navigating in the dark, unable to effectively gauge how their DNS configurations stack up against industry standards. To address this pressing need, Catchpoint worked with IBM NS1 Connect to provide a clear, data-driven picture of DNS performance.

We’re delighted to share the results of our 2024 Annual Customer Survey. Participants from some of the world’s most innovative companies shared their insights and experiences, highlighting our growing impact, impressive ROI, increased customer satisfaction, and broad adoption across various teams. Learn the key trends from the survey and how Catchpoint ensures Internet Resilience for some of the world’s most innovative companies.

ServiceNow is undoubtedly one of the leading players in the fields of IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). When they experience an outage or service interruption, it impacts thousands. The indirect and induced impacts have a multiplier effect on the larger IT ecosystem. Think about it. If a workflow is disrupted because of an outage, then there are large and wide ripple effects. For example: The list goes on.

In the webinar, Taking Web Performance to the Next Level, experts from Catchpoint and Akamai discussed how businesses can optimize web performance to enhance user experience, protect revenue, and stay competitive. Hosted by Piril Kavlak, Director of Product Marketing at Catchpoint, the session showcased the recently announced incorporation of WebPageTest into Catchpoint’s Internet Performance Monitoring (IPM) platform, real-world success stories, and a preview of upcoming features.

We recently made the Catchpoint Terraform provider available in the Terraform Registry, allowing our customers to manage their Catchpoint IPM tests with minimal configuration, enabling developers, SREs and DevOps teams to seamlessly integrate their Catchpoint data with Terraform.