Many organizations use xMatters to keep their services running and reliable. From technology businesses to complex enterprises, one particular industry that has overwhelmingly benefited from the use of xMatters is healthcare. In healthcare, speed and effectiveness are vital. Incidents are critical, and quality patient care is the highest priority.

In today’s fast-paced digital world, your customers expect your services to be available 24 hours a day, seven days a week. If your services are unreliable, these customers will likely take their business elsewhere — and spread the word. To retain their business, you must understand and optimize your service and system health to ensure your services are reliable. Gauging your service and system health requires much more than knowing whether they’re on or off.

An update on how xMatters service reliability platform is improving animal rescue response times through WIRES in Australia. We are extremely grateful for xMatters support and are excited to share this update with the xMatters community. We have made so much progress with our wildlife rescue response systems since the devastating bushfires of 2019 and 2020, despite the continuing challenges of COVID-19.