On December 31, 2008, all the Microsoft Zunes around the world stopped working. The development team hadn’t properly accounted for the Leap Year, and when the year changed over, everything broke. On February 29, 2024, card payments in a Swedish grocery chain went down, payment terminals in New Zealand gas stations crashed, and an EA Sports racing game was rendered unplayable for the day.

After decades as a software engineer, I’ve seen firsthand how complexity can grow exponentially with scale. Thankfully, over that time, quite a few tools have come along to help manage some of that complexity. One great example is the Internal Developer Portals (IDPs), which were built to connect an engineering organization’s architecture, processes, documentation, and definitions and alignment to standards of health.

Faster software development cycles means greater reward, and greater risk. Organizations that lose sight of continuous alignment to standards risk delayed launches, higher risk of churn, and higher costs—not to mention unproductive and unhappy developers. Building a strong production readiness review process can help, but existing tools and frameworks haven’t made it easy to keep up to date with the increased velocity at which software is expected to ship.

When speed to market can make or break a business, the move from monoliths to microservices has become an obvious choice for many engineering teams. This transformation promises agility, scalability, and the ability to more closely align with business functions. It is why we see organizations moving from the rigidity and restrictions of monoliths to the flexibility and control associated with microservices architectures.

Already a quarter of the way into 2024, we’re seeing a lot of shake-up in on-call best practices. We’re excited to see AI in the mix, but we’re also seeing a renewed focus on existing and neglected best practices. Some current topics in on-call best practices include: In this article, we’ll review some best practices and explore the 2024 trends.

It's been a decade since Marc Andreessen declared that software is eating the world, and it is still hungry. Customers expect software solutions for every need, driving digital transformation in every analogue industry. Software quality is now fundamental to company reputation, directly affecting customer satisfaction, brand and overall business success.

Containerized microservices have been the gold standard for cloud computing since they replaced the monolith architecture over a decade ago. The flexibility, scalability, and velocity they enable for teams make them an obvious choice. Yet, a strict interpretation of one service for one function doesn’t quite serve everyone, especially when architectures get large. We’ll discuss how flexibility in service architecture might be the way to go.

Software complexity makes it harder for teams to rapidly identify and resolve issues. IT service management has evolved from an afterthought to a central part of DevOps. Microservices architectures are prone to delay or missed identification of such concerns. Monitoring mechanisms need to keep up with these complex infrastructures. Maintaining reliability and performance while harnessing this complexity requires a considered, data-driven approach.

From its initial appearance in the dev-tools space, GenAI has had an outsized impact on how developers approach day-to-day tasks (just ask any developer about when they first started using GitHub’s copilot). While any risks are still being evaluated—like potential for introducing anti-patterns or inadvertently running afoul of compliance requirements, many engineering teams have successfully implemented GenAI with measurable gains in collaboration and productivity.

Companies obsess over end user experience, whether it is Amazon’s customer-centric innovation or Steve Jobs suggesting starting with the customer experience and working backwards to technology. But as our world becomes more knowledge-based and digital, we also need to consider the most important stakeholder on the payroll - software engineers.