At ServiceNow, we ushered in spring with an upgrade to the Now Platform: the San Diego release. A refresher in more ways than one, the San Diego release incorporates new features, products, and applications to power productivity and automation. In a world where innovation happens at the speed of light, ServiceNow works to empower our customers with the latest technology so that work flows smoothly. Our purpose, after all, is to make the world work better for everyone.

Companies today face a new world. Even the largest corporate behemoths are fretting over shifts in consumer preferences, the competitive landscape, and the next shock. For many firms, COVID-19 was a wake-up call. Now, they’re taking nothing for granted and are racing to seize every advantage. Japanese giant Fujitsu is no exception.

In today’s enterprise, technology is quickly extending beyond its birthplace in IT. Solutions that found traction with IT technologists are now helping connect everyone and everything at a company. At ServiceNow, it starts with our customers. Customers have been using ServiceNow® IT Workflows products in traditionally non-technology functions. Where these shifts became thematic, we listened and evolved our capabilities to serve those teams.

When high temperatures, prolonged drought, and lightning strikes ignited a huge swath of Australia’s wilderness in late 2019 to mid-2020, Australians stepped up in droves to assist with the rescue and cleanup efforts. The New South Wales (NSW) Rural Fire Service (RFS), a government agency under the NSW State Public Sector, was inundated with inquiries and applications from people wanting to join the fight.

Smart factory advancements in manufacturing mean more and more operational technology (OT) devices are connected to the network. Today, more than ever before, it’s possible to visualize and monitor OT asset health the way you monitor IT assets. It’s even possible to see the relationships and dependencies between manufacturing and OT assets. This reduces the risk that an OT-related patch or change will negatively impact the production environment.

In today’s digital environment, no company is immune to cyberattacks. In fact, more than one-third of organizations worldwide have experienced a ransomware attack or breach that blocked access to systems or data, according to IDC.1 From the Capital One incident to the SolarWinds attack, businesses and organizations of all facets and sizes are at the forefront of such threats.

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.

The widespread adoption of mobile apps is driving workforce productivity from almost anywhere across nearly every industry. Workers are relying on mobile technologies more than ever to get their work done every day—from short-staffed nurses who need to update information on the go to field service technicians who need to complete tasks and access critical information in real time to desk workers who need visibility into communications and company resources from anywhere.

ServiceNow Founder Fred Luddy once said, “If you have happy customers, the whole world takes care of itself.” It’s a sentiment ServiceNow believes to this very day, and it’s why we introduced ServiceNow Impact™—an industry-leading value acceleration solution that reimagines the customer experience.

The “Great Resignation” put employees in the driver’s seat. A new ServiceNow-commissioned survey suggests that Canadian workers are re-evaluating their workplace priorities. This has led to a shift in what Canadian workers demand from potential workplaces, forcing employers to reconsider their overall experience offerings. Canadian office workers now expect something more fulfilling and meaningful than a paycheck.