It’s no secret that we, at OnPage, are passionate about healthcare and the clinical professionals that make the industry go ‘round. It’s through our appetite for this industry, which lead us to publish several, interesting blogs about healthcare and its related topics in 2018. It’s been a successful year and we look forward to 2019, filled with a fresh batch of healthcare posts.
You asked and we delivered; you and other customers requested a solution that would integrate alert management into Datto’s Autotask PSA capabilities. We at OnPage are excited to announce that this MSP solution is now a reality.
OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask ticketing and incident alert activities and workflows. The integration leverages the platform’s advanced ticketing capabilities by converting service tickets into intelligent alerts, all under one user interface.
In the IT world, if a server can fail or traffic can overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime that last short periods or can shut down the business for days. According to Gartner, the average cost of network downtime alone is $5,600 per minute. What measures can organizations take to reduce IT downtime?
I had a wonderful time at IT Nation 2018 last week, getting to know many of you at the OnPage booth and during networking breaks. I also learned so much from the breakout sessions, not only from the knowledgeable speakers who shared ideas, best practices and experiences out in the field but also from the audience questions. Presentations are so much more valuable when there’s a lot of interaction!
At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging physicians is broken. What are ways for improving scheduling doctors? What are the potential impacts from improvement?
ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should organize themselves and operate their IT services. And key to an effective understanding of this structure is ensuring rapid resolution of IT issues.
OnPage the global leader in Incident Alert Management and mass notification aims to help people connect with each other and provide their communities and businesses with critical communication tools free-of-charge for one month during Hurricane Michael. Tropical storm Michael has become a hurricane and is moving towards the Gulf of Mexico and is still likely to hit Florida’s northern Gulf coast on Wednesday.
The pressure in the natural gas pipelines under three Massachusetts communities spiked to 12 times their normal level last week, just before the explosions and fires that destroyed dozens of homes and killed an 18-year-old man. Columbia Gas went under fire for their mismanagement of the incident. The NTSB says a Columbia Gas control room in Columbus, Ohio, registered pressures of 6 pounds per square inch last Thursday in pipelines that are intended to carry just 0.5 PSI.
An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work as every interaction is an opportunity to improve customer satisfaction.
