On September 4, 2021 a major submarine cable broke down in Vietnam causing network connectivity issues for a large portion of the population. Organizations hosted online and those with data centers outside those perimeters were hit the worst with most of their applications down or running extremely slow.
Have you been a frustrated customer at the end of the service line waiting to achieve a resolution for your problem? After all the waiting, you'll hear a voice giving you a standard response: your request will be addressed and resolved soon. An incident need not be a harrowing experience, but can be turned into a positive customer experience using customizable and publicly accessible status pages for timely incident communication.
The word "forecast" typically brings to mind weather predictions that have evolved through sources like snippets on television, newspaper columns, or the very popular, "Alexa, what's today's weather?" However, a financial forecast is something very different.
With the pandemic and the new challenges it posed, it's safe to say we all felt like 2020 was a tumultuous year. In spite of the losses and hurdles we've faced, the resilience of humankind is helping us adapt and keep moving forward. At Zoho, we've adapted, too, and have switched to working remotely to ensure smooth transaction of our services. With the help of our customers' feedback, we were able to roll out almost all the features we had planned for the year.
The year 2020 was a tough one and tested the grit and resilience of the human race. Organizations across the globe had to prioritize the safety of employees, customers, and associates. The rapid response to COVID-19 has enabled millions to work remotely because of advanced cloud computing technologies supplied through public cloud services like Amazon Web Services (AWS) and Microsoft Azure.
2020 was a whirlwind of a year that took all of us by surprise. As we transitioned to working from home and virtual meetings, we reorganized our priorities, listened to your feedback and requirements, and worked around the clock to deliver a hassle-free monitoring experience. Here's a quick recap of the features we rolled out last year, and a brief note on our plans for 2021.
2020 has definitely been new, different, strange, unpredictable, and more. With new normal becoming a buzzword, adapting and surviving through these challenging times has been quite a task. We, at Site24x7, prioritized the safety of our employees, their families, and all our customers and business associates at the outbreak of the coronavirus (COVID-19). At the same time, customer queries and their feature requests were handled to manage the sudden surges in demand for existing and new features.
Compared to other years, 2020 has been a lot different in every single aspect; from how we all interacted to how we operated, everything changed. It was the year where the adjective "unprecedented" was overused. As the world embraced remote work policies, the only thing that remained unchanged was the fact that we operated uninterrupted and our customer support kept churning out replies to customers’ questions. It was business as usual for us.
Though remote work has been in practice for a decent number of years, the pandemic has made businesses take up the challenge of shifting to a completely remote workforce. All this wouldn't have been possible without high-speed internet access for all employees. Another tool that has made the transition smooth and ensured uninterrupted communication is Voice over Internet Protocol (VoIP).
Work remains work, regardless of the location. Working remotely has become the new normal, but some organizations have started to return to their office workspaces, albeit with a minimal workforce. Though going back to work may not be as difficult as adapting to remote work instantly, certain operational challenges are unavoidable; for example, monitoring workspace infrastructure is nothing new, but managing different locations simultaneously has yet to become customary.
