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Digital Retail Tips: Reduce Downtime on Black Friday (and Cyber Monday)

Black Friday is one of the biggest days of the year for online consumers and retailers alike. This year, the coronavirus (COVID-19) pandemic is reshaping Black Friday shopping — and digital consumers and retailers must plan accordingly. The coronavirus pandemic will likely cause Black Friday shopping to decline this year. As such, many digital retailers are launching early Black Friday sales, so they can capture consumers’ interest ahead of the competition.

AlertOps Unveils Heartbeat Monitoring Allowing Digital Infrastructure & Operations Teams to Easily Verify Signals from External Tools

Chicago, Illinois – October 1, 2020 – AlertOps has introduced Heartbeat Monitoring for its incident alerting, on-call management, and response platform. IT teams can use Heartbeat Monitoring to verify their monitoring tools are working properly, providing an added layer of redundancy and visibility. Signals, or “heartbeats,” from external sources verify whether systems connected to the AlertOps platform are working properly.

5 Tips For Better On-Call Support (in 2020)

Your enterprise needs on-call support, but it often struggles to achieve its desired results. Yet, the longer your enterprise waits to improve its on-call support processes and procedures, the greater the risk becomes that a minor outage could cause substantial downtime. Bonus Material: Advanced Escalation Example PDF Ultimately, your enterprise needs seamless on-call support processes and procedures.

5 Ways to Improve On-call Management (So Nothing Falls Through the Cracks)

Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. Bonus Material: Advanced Escalation Example PDF To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one another.

What is a Network Operations Center (NOC)?

A network operations center (“NOC”) provides a central location for enterprise IT. Here, NOC team members supervise, monitor, and maintain an enterprise’s services, databases, external services, firewalls, and networks. With a full understanding of how a NOC works, your enterprise is well-equipped to maximize its performance.

Network Operations Center Best Practices (in 2020)

Your Network Operations Center (NOC) is responsible for network monitoring, incident response, and other network operations activities — and you want to optimize its performance. To achieve your goal, your NOC team assesses data and explores ways to improve its everyday operations. The team may also implement NOC best practices or craft some of its own. NOC teams manage network availability and performance, along with servers, databases, firewalls, devices, and related external services.

10 Best NOC Dashboard Examples (in 2020)

Your network operations center (NOC) team plays an important role in your enterprise — and you want to do everything possible to help this team succeed. With these 10 best NOC dashboard examples, you can do just that. Bonus Material: NOC Automated Workflow Example PDF There’s no shortage of NOC dashboard examples, but deciding which ones work best for your enterprise NOC team can be challenging.

Drive 99.999% Uptime for Your Data Center by Supercharging your NOC

Your NOC data center is vital to your enterprise’s success, due to the fact that it bridges the gap between your computer network and telecommunications infrastructure. This center also enables your enterprise to quickly and effectively identify IT downtime and outages and address these incidents before they damage your enterprise and its stakeholders.

Modern ITSM Solutions: Creativity in Incident Response (Bring Your Own Tools)

The IT landscape is constantly evolving. A tool that is heavily used this month, may be virtually obsolete the next. In a such a dynamic ecosystem, the methods used to implement these tools are unique to every organization. Therefore, it has become crucial for organizations to implement an incident response process that incorporates any combination of tools, even those that are highly siloed and departmental.