Development and operations (DevOps) teams must measure their day-to-day progress. Otherwise, these teams won’t know how they are performing at a given moment. Worst of all, DevOps teams that lack data-driven insights risk falling behind, missing service-level agreement (SLA) requirements and encountering various service problems that could put a company, its employees and its customers in danger.

If an incident occurs, do you know how to manage this issue from start to finish? Incident management is complex, particularly for IT professionals who face a sudden network or system outage that impacts business operations. But for IT professionals who understand the ins and outs of incident management, they can take the guesswork out of complex incidents.

When it comes to network security, the best case scenario is that an IT team identifies a threat, and immediately acts to mitigate damage caused by the threat, eliminate the threat from the network, and then close the point of attack to prevent future incidents.

2018 has arrived, and many IT professionals likely are hard at work mapping out their incident management strategies for the new year. As IT professionals search for ways to limit downtime and outages in 2018, it may be best to understand which key trends are worth watching in the months to come.

If business professionals ignore network and system issues, the consequences could be dire. For instance, imagine what might happen if your company suffers a cyberattack, flood or supply chain failure. In this scenario, your critical networks and systems may slow down or stop working. And if you lack an effective business continuity management (BCM) strategy, you risk downtime and outages that could put a significant dent in your business’ bottom line.

PRTG is a central component of network monitoring. It’s used to monitor the state, health, and performance of everything from servers to network devices. PRTG Network Monitor is an all-in-one monitoring solution that collects and displays current status information from your IT infrastructure. However, PRTG focuses only on monitoring for incidents, so you know when there’s a problem. It’s an outstanding, specialized tool. That’s why AlertOps works so well with PRTG.

A service-level agreement (SLA) defines the level of service expected from a service provider. As such, an SLA plays a key role in an organization’s ability to fulfill customer requests. If an organization breaks an SLA, it risks significant revenue and brand reputation damage. Perhaps worst of all, this organization may lose customers to its rivals if it cannot comply with SLA mandates.

AlertOps offers more flexibility than our competitors when it comes to alerting capabilities – and that can mean more power for our users. Does your incident management team have the ability to send the right messages, to the right team members, every time? If not, team members may be forced to deal with alert overload due to the sheer volume of notifications that they receive over time. In many instances, an entire incident management team receives notifications.

Looking to for the best PagerDuty alternative? AlertOps offers best-in-class incident management capabilities. At AlertOps, we provide enterprise-ready features at start-up pricing. Our incident management system packages start as low as $5 per user, per month. Plus, regardless of which package you choose, you’re guaranteed to enjoy outstanding incident management support at all times.

Whether you’re an SMB, MSP, or an Enterprise AlertOps is the best PagerDuty alternative for ITOps and DevOps. AlertOps offers best-in-class incident management capabilities.