Be sure to register for the launch webinar on Thursday, March 30th to learn more about the latest release from the PagerDuty Operations Cloud. Rundeck by PagerDuty has long helped organizations bridge operational silos and automate away IT tasks so teams can focus more time on building and less time putting out fires. And while this mission still rings true today, our vision is to extend this reality and revolutionize all operations while continuing to build trust.

Budgets in IT departments are tight these days, so proving a return on investment is essential for justifying or expanding a project. The good news is that automation saves money by reducing the amount of human effort required. It is similar to investing in a robot vacuum cleaner. Despite the upfront cost, you save time (and money) by not having humans do the vacuuming. Reporting the value delivered by an automation program can be challenging since the value depends heavily on what is being automated.

Everyone loves a good mystery thriller. Ok, not everyone – but Hollywood certainly does. Whether it’s Sherlock Holmes or Hercule Poirot, audiences clearly enjoy a page-turning plot of hunting down the culprit for some heinous crime.

As security becomes more advanced and available, companies must look for ways to be more efficient with their resources in order to stay competitive. With challenges that limit the capabilities of companies, such as limited employee resources and low customer tolerance for delays in services, reliable and affordable solutions are necessary. In this case, it means disrupting the traditional security industry. Organizations are achieving their goals by relying on automation and technology.

The last few years have led to an increasingly digital world. We are all online, streaming, shopping, or simply surfing. In this new world, customer experience is more critical than ever. Customers want things to work as seamlessly as possible, and when things go wrong, so goes their trust and business. The key priority for many businesses is keeping those systems running as smoothly as possible to keep customers happy and build their loyalty.

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, the PagerDuty Mobile App, Integrations, as well as Community & Advocacy Events updates. We continue to help customers further automate to optimize cloud operations and reduce the amount of issues escalated to other teams. Get started now and learn about.

Incidents are unpredictable, but how you share updates with stakeholders doesn’t have to be. Status Update Notifications Templates help teams streamline communication with internal stakeholders during a major incident. We are excited to announce that this feature has added new capabilities.

In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting. One of the key findings from the 2022 State of Service Report from Salesforce is that great service is at the heart of customer retention: 48% of customers will switch brands for better customer service when something goes wrong, and they view open communication as a key factor in how a customer might gauge the quality of customer service.

It’s that time of year where you may feel pressured to pick your New Year’s resolutions. Well, we went ahead and tried to give you a head start. 2023 is the year we tame toil so we can focus on the fun stuff like engineering and innovation. Hopefully you have had the chance to follow along with us for the month of December for Seasons Freezings, the time of year you are locked out of production, so you have time to explore new ideas like automation 🙂.