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The 9s Are a Lie: Chasing Continuous Availability

Most IT organizations like to think of themselves as continuously improving. The best ones constantly invest in building new skills, deploying new infrastructure, acquiring new tools, creating new processes, or even tuning what they already have in order to wring more efficiency and productivity out of their environments. Many are migrating to the cloud, as cloud service providers (or CSPs) cheerily advertise three, four or even five 9s of availability (e.g., 99.999% uptime).

Using Automation to Improve Processes in Your MSP

One of the things we at IT Glue wanted to accomplish with the production of our inaugural Global MSP Benchmark Report was to identify what a top-performing MSP looks like. There were certainly some surprises—such as the reality that size doesn’t matter—but a lot of what we found was fairly intuitive. In this rapidly growing industry, there are around 20% of MSPs that are seeing both high growth (10%+ per annum) and high margins (20%+ net margin).

EveryStep and UserView - Script Time Watchers

There may be situations when you want to allow time for specific elements to load on your page or ensure certain actions occur within a specific time constraint. In these cases, a Script Time Watcher can be created and applied to individual steps within your script. Script Time Watchers are ideal for the following scenarios: Logon authentication, Credit card/payment method validation, ...

The importance of feedback in your work

Humankind was made to desire success. Everybody wants to be successful. Everybody wants to see successful results of their work. Same at work when you are on a project, same at home when you are trying to make a delicious meal. And the most satisfying feeling afterwards is when you get appreciated, which always is not the case at first couple of trials.

PHP Profiling: How to Find Slow Code

I use performance monitoring tools primarily to find slow and buggy code. At the start of development, I typically use the tools more for finding software bugs. Once the codebase is at a relatively stable phase, then I shift my focus toward finding less performant code. Which is why I turn to tools like Retrace to help with profiling for better performance.

How IT Consultants Can Save Time with Uptime.com

Today’s economy has created a new class of worker: the IT consultant. This lone warrior often manages multiple websites, responding to anything from outages to update requests and every code debug in between. If one can manage the never ending onslaught of servers, API calls and transactions these sites rely on each day, it’s a pretty decent living. The key is removing all the menial work that overwhelms and stifles productivity.