Incident response refers to effectively responding to infrastructure issues and resolving them in the shortest time frame possible. Due to several loss-inducing high-profile outages over the last few years, organizations have sought to create rigorous processes with specialized tools to resolve incidents quickly and learn from their failures. As one of the first platforms to enter the incident response space, PagerDuty is a dominant player, but over the years, competing platforms have begun carving out their own niche in the incident response space.

Site reliability engineers (SREs) play a crucial role in ensuring the reliability of systems. From creating software to improving system reliability in production, responding to incidents, and fixing issues, SREs are responsible for guaranteeing the health of applications.. And observability helps support SREs'. Because an observable system allows them to identify and fix issues promptly, resulting in SRE's being better equipped to fast-track development cycles.