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Improving Customer Support with Squadcast Webforms: A Smart Solution for MSPs

Managed Service Providers (MSPs) handle a multitude of customer support cases, each requiring efficient routing to the right team member. Squadcast's Webforms provide a solution to expedite issue reporting and streamline resolution. In this blog, we will explore how MSPs can leverage webforms to enhance the customer support experience.

Document Azure Environment to monitor Azure usage

As cloud adoption expands, subscribing and provisioning resources increase day by day. Regular analysis and assessment are essential to monitor usage, ensuring that cloud resource spending remains efficient and minimizing waste. The assessments can be made using many ways but will need some level of technical competence and regular maintenance: Not all stakeholders will have access and the necessity to check through these tools.

Building a comprehensive toolkit for machine learning

In the last couple of years, the AI landscape has evolved from a researched-focused practice to a discipline delivering production-grade projects that are transforming operations across industries. Enterprises are growing their AI budgets, and are open to investing both in infrastructure and talent to accelerate their initiatives – so it’s the ideal time to make sure that you have a comprehensive toolkit for machine learning (ML).

Ubuntu Explained: How to ensure security and stability in cloud instances-part 3

Most people know that it is important to apply security updates. It can be challenging, however, to accomplish this while maximising the uptime of the services you are running on top. Every change, even applying security patches, carries some risk of disrupting your workloads. You therefore need to be deliberate about your update strategy.

How To Monitor Cisco Catalyst Metrics with Grafana

In today's interconnected world, the reliability of network infrastructure, especially Cisco Catalyst switches, plays a key role for businesses. To ensure these critical components perform optimally, it's vital to monitor their metrics effectively. This article will show you how to effortlessly monitor Cisco Catalyst metrics with Grafana, a top-tier monitoring and visualization platform.

Introducing Workflows: Enhancing Automation in Incident Response

At Squadcast, we advocate for the principles of Site Reliability Engineering (SRE), which emphasize the critical importance of automating routine tasks to boost efficiency in Incident Management. We're aiding organizations in implementing these principles with one of our newest features: 'Workflows'. Workflows has been designed to automate manual facets of your Incident lifecycle, all while ensuring human-in-the-loop execution for critical decisions.

The Role of Containers and Kubernetes in DevOps Transformation

Containers and Kubernetes has become the cornerstone of modern DevOps practices. As organizations strive for agility, scalability, and seamless collaboration between development and operations teams, the adoption of Containers and Kubernetes has emerged as a transformative force. This blog explores the pivotal role these technologies play in the DevOps journey, unlocking new possibilities and efficiencies for software delivery.