In IT support, "help desk" and "service desk" are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages its IT services. In this blog, we'll explore the main differences between a help desk and a service desk and why embracing a service desk is the way forward for modern businesses.

September 10, 2024 - Amsterdam, Netherlands — Opslogix, a leader in IT operations management solutions, is pleased to announce a strategic partnership with Grafana Labs, the creators of the open and composable observability platform built around the LGTM stack (Loki, Grafana, Tempo, and Mimir).

In today’s fast-evolving technological landscape, the telecommunications sector faces both exciting opportunities and significant challenges. With the ongoing need to build, maintain, and upgrade digital communication infrastructures, Communication Service Providers (CSPs) are under pressure to make strategic decisions that will shape the future of connectivity.

The latest notable attack discovered on 2nd September 2024, occurred on the Cisco merchandise website. We explore the intricacies of the Cisco Magecart attack and what we know so far.

Observability has become essential for efficient system management, and OpenTelemetry is leading the way in this field. The OpenTelemetry Collector Contrib is an important tool for gathering telemetry data, providing developers and IT professionals with a flexible and powerful way to manage observability. We want to help you learn how to set up the OpenTelemetry Collector Contrib. We'll point out common issues and offer effective troubleshooting strategies.

In today’s digital world, organizations face a constant threat from cybersecurity vulnerabilities. One critical vulnerability that demands attention is CVE-2024-20359, which can impact multiple systems, including Cisco Adaptive Security Appliance (ASA) and Cisco Firepower Threat Defense (FTD) software.

We celebrate “disruptiveness” in the tech space for its potential to revolutionize industries and drive innovation, often focusing on the excitement of what's new. But true disruption doesn't just add to our toolkit; it challenges us to rethink the very foundations we've relied on, including how to measure success. Organizations use metrics like productivity, efficiency, and user satisfaction to gauge how new technologies are performing and to steer their decisions.

If you’re looking to simplify user access and permissions in your Grafana instance, then this blog post is for you.That’s because we’re going to walk through how to set up a streamlined system for managing user permissions with Grafana teams. We’ll focus on Entra ID (formerly Azure Active Directory) as our user repository and identity provider, but these steps can be adapted to other identity providers as well, including Okta and Keycloak.

Exciting news: it’s now possible to build a custom distribution of the OpenTelemetry Collector and remotely manage it with BindPlane. Though not all of BindPlane’s capabilities are available when managing a custom distribution (yet), it’s #prettycool, as it cracks open the door for teams looking to BYOF (bring your fleet), and manage them with our OTel-native telemetry pipeline.

While AWS offers significant benefits compared to traditional on-premise infrastructure, its inherent elasticity and scalability tend to create uncontrolled costs. AWS costs can be opaque and difficult to analyze, and without a system for identifying the source of costs and managing them, they can quickly undermine profit margins. However, several tools have emerged to help organizations manage and optimize their costs over the past few years.