Operations | Monitoring | ITSM | DevOps | Cloud

Crafting a microservice that fits your needs

This blog is based on Haylee Millar's talk at the Symfony 2024 conference. Haley is a Product Engineer at Upsun. We utilized AI tools for transcription and to enhance the structure and clarity of the content. When faced with an aging system that needs new features, many development teams find themselves at a crossroads. Do you patch the old system and risk technical debt, or do you take the leap into microservices architecture?

Observo AI Wins InfoWorld's 2025 Technology of the Year Award for Observability

I am thrilled to share that Observo AI has been named InfoWorld’s 2025 Technology of the Year Award winner in the Observability category. This honor recognizes the products that are defining the future of enterprise technology, those pushing AI from theory into meaningful, practical impact. “Artificial intelligence is reshaping products across the technology landscape, often in surprising ways,” said Executive Editor Doug Dineley, InfoWorld.

Is Shadow AI Quietly Reshaping Your Workplace Security Posture?

AI tools have seen a meteoric rise in the workplace. What was once the domain of highly specialized tech roles is now commonplace: Ivanti’s 2025 Technology at Work Report found that 42% of office workers say they’re using gen AI tools, like ChatGPT, at work — up 16 points from the previous year. The catch? These productivity gains happen under the table. Among those who reported using gen AI tools, 46% say that some (or all) of the tools they use are not employer-provided.

Reporting Exceptions to Honeycomb with Frontend Observability

So you've built a client application and you've started sending telemetry. The information sent back by this client is vital to you, and one of the first things you care about is capturing and reporting errors. There are at least two ways to report error details in OpenTelemetry. Web applications generally place exceptions in trace spans as span events, and mobile applications send exceptions as log messages instead.

Building dbRosetta Part 6: Let's Make a Web Page

Once more in this series, we’re moving into areas where I’m not entirely comfortable. I haven’t built a PHP plugin and web page, ever. However, we’re going to put the LLM/AI and associated agents to work on this task. As with so much else when working with AI, it all starts with the prompt, so let’s go there.

OpenTelemetry Metrics with 5 Practical Examples

Picture this, your observability tool already nails the basics like request rates, latency and memory usage, but you need more insight. Think user churn rates, engagement spikes, or even how many carts get abandoned mid-checkout. That’s where OpenTelemetry steps in, providing a way to track those critical custom metrics with ease.

Properly Securing Remote Access: Why It's Crucial Today

Remote access has shifted from a convenience to a daily business requirement, shaping how teams collaborate, serve clients, and maintain productivity across locations. Employees sign in from homes, airports, hotels, and shared workspaces, often using devices outside traditional office control. This expanded flexibility creates clear advantages for efficiency and talent access, yet it exposes organizations to serious security concerns. Attackers look for weak entry points created by rushed deployments or inconsistent access rules. A single compromised login can open paths to sensitive systems and confidential data.

Why Is Zentive the Best Field Service Software?

Zentive is the best field service software because Zentive provides green industry businesses with specialized features, transparent pricing, rapid ROI, and elimination of unnecessary complexity. Zentive delivers 44% average revenue growth in the first year while saving users 12+ hours weekly on administrative tasks.