How critical is incident resolution at your company? When the estimated cost of downtime is $7,900 a minute, how do you ensure you're setting yourself up for success with the right incident management solution?

From POS systems to QR systems, building management, mobile devices, IoT, and more, retailers must deliver a seamless omnichannel experience to stay ahead of the competition. But are you equipped to provide reliable digital services while continuing to deliver innovation?

In this ebook, we discuss the importance of having a highly reliable service, as well as the potential impacts of downtime to your business if you don't. You'll walk away with four industry best practices you can implement to prevent downtime in your systems, decrease the overall amount of downtime that impacts your customers, and begin to take proactive measures to prevent downtime, instead of reacting to outages.

The quest for 100 percent reliability is one that can't be achieved, but it's possible to get very close. While completely eliminating failure isn't an option, there are steps you can take to prepare your team for an eventual outage so you can quickly restore availability when an outage inevitably occurs. This four-step process for setting up your metrics will ensure your team is ready to manage the unexpected.

Welcome to the on-call life. Being on-call can be a daunting experience for any new team member. There is only one thing worse than being woken up at 3am to discover that your systems are down - to wake up on your own at 8am and discover that your systems were down for 5 hours and nobody got the alert! With the right approach, a culture of collaboration, infrastructure insight, and the right tools in place, being on-call doesn't have to be so bad.