How to Create a Consumer Service Experience at Work

Every year, IT teams waste an average of $1.27 million responding to alert noise from false alerts. False alerts not only waste engineers' time, they also make engineers less able to react to real alerts.

At Splunk, we make it easy for our customers to turn mountains of machine data in their Amazon Web Services (AWS) and hybrid environments into valuable business, operational and security insights that improve their businesses.

Most IT organizations have adopted event management as a central practice to help find and fix what's broken, but today's tools focus on managing the volume of events-they do not deliver service context. Without context, you are ill-equipped to focus on the right problem at the right time. What you need is something different-something that makes IT events less eventful and more insightful-and now, you can finally do it!

On-Call rotations are essential to supporting 24/7 application availability. But too many companies slap together an ad-hoc process without ever considering the repercussions. In this guide, we'll explore the 7½ reasons better on-call makes a REAL difference for your company, and we'll throw in a few tips and tricks to help you along the way.

One of the toughest problems facing enterprise IT teams today is troubleshooting slow applications. When a user complains of slowness in application access, all hell breaks loose and the blame game begins: app owners, developers and IT ops teams enter into endless war room sessions to figure out what went wrong and where. Have you also been in this situation before?

Everything related to how IT services are delivered and consumed is undergoing tremendous change. Monolithic architectures are being replaced by microservices-driven apps and the cloud- based infrastructure is being tied together and instrumented by DevOps processes.

Download our ebook to discover the 6 most common network blind spots and how to avoid them.