Operations | Monitoring | ITSM | DevOps | Cloud

At hyperscale, a regional cloud outage is not merely a technical disruption—for Samsung Account, which serves 2.1 billion users across three global regions, it is an immediate global service crisis. Fragmented, region-siloed monitoring creates blind spots that make early detection nearly impossible, leaving SRE teams perpetually reactive rather than predictive. The path to proactive reliability requires both a philosophical shift and a foundational change in how observability data is collected, unified, and reasoned over.

AI coding tools are accelerating development velocity, creating a release challenge most teams aren’t equipped for. Without controlled rollout, higher change velocity makes it harder to know which specific release drove the results you’re seeing in production. And when teams use AI, to build AI – LLM apps and AI agents– complexity multiplies. Traditional observability can’t ensure AI agent quality, performance, and cost-efficiency at production scale.

Modernizing a legacy system serving 20 million devices without users noticing is like replacing a jet engine mid-flight. In this session, YoungJin Jung and Donggen Hong from LG U+ share their 18-month journey transforming a Telco-scale API Gateway from a rigid, proprietary solution into a high-performance, open-source architecture on AWS, and the operational challenges they solved along the way.

Replace "AI shipped on hope" with an operating model that holds up once real users depend on it. AI quality is multi-dimensional, covering accuracy, tone, safety, and faithfulness to user data, and can't be debugged from outputs alone. Without visibility into what their AI actually did in production, teams miss regressions, reverse-engineer chains by hand, and watch a single bad answer erode trust built over hundreds of right ones.

Every team is doing something with AI right now. What that something is, is an entirely different question. And whether that something is successful? Most teams are still figuring it out as they go.

AI coding assistants are rapidly evolving from passive copilots into active, agentic collaborators capable of planning, executing, and iterating on complex software tasks. This shift has huge ramifications onthe software development lifecycle (SDLC), developer productivity, and even the structure of engineering teams.

The way we build, ship, and run software is being reshaped by AI. In this fireside chat, Yanbing Li (CPO, Datadog) and Tom Occhino (CPO, Vercel) will discuss their perspectives on the impact AI is having across the industry and what it means for teams navigating this shift today.

AI’s ability to write code made huge strides over the past year. Today, coding agents aren’t just assisting developers; they are winning the "coding race" by orders of magnitude and fundamentally changing the way engineers work.

The breakthroughs in AI today aren’t just coming from bigger datasets and more compute; Reinforcement Learning (RL) has quietly become one of the most powerful forces in modern AI development. RL is teaching models to reason and self-correct, enabling capabilities that make AGI feel less like science fiction and more like an inevitable future.

Bad data doesn't announce itself. Datadog Data Observability gives you unified visibility across your entire data stack—from source systems and pipelines to dashboards and AI applications—so you catch silent failures before they cascade. Detect data quality and pipeline issues before stakeholders do, pinpoint root causes with end-to-end lineage, and reduce pipeline costs with job, cluster, and query recommendations.