Meet Zia, our own AI-powered virtual assistant designed to improve your service desk efficiency by automating routine tasks in the on-premises version of ServiceDesk Plus. From predicting ticket categories, templates, or approval actions, to automating request closures, Zia (once trained on your past ticket data) can do it all—freeing up valuable time for you and your IT service desk team. Set up the Zia Bot to be the go-to conversational assistant for end users and customize its actions to help users create tickets, request for services, or access self-service articles, reducing the L1 footprint.

The modern IT landscape demands deeper insights, faster responses, and intelligent automation to stay competitive. At the core of this evolution is Analytics Plus 6.0, the latest version of ManageEngine's flagship IT analytics solution. From AI-powered contextual recommendations to complex analyses powered by no-code ML, Analytics Plus 6.0 delivers groundbreaking features that automate, optimize, and supercharge your decisions and operations at every level of IT management.

In this webinar, we explored how integrating OpManager with ServiceDesk Plus transforms IT service management by addressing key areas.

From enhancing asset tracking with custom barcode and QR code labels to integrating ServiceDesk Plus with your Microsoft ecosystem, our product experts delve into how you can elevate your service delivery processes.

Often the first point of contact for victims, the IT service desk is uniquely positioned to identify, prevent, and even mitigate cyberthreats before they escalate. By implementing proactive ITSM strategies, organizations can transform their service desk into the frontline defense that protects the entire IT infrastructure from critical threats and vulnerabilities.

In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus Cloud from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.

Explore the essential MSP capabilities to manage all key aspects of your day-to-day MSP operations.

Is juggling with service requests for a growing number of employees a nightmare? Explore how ManageEngine ServiceDesk Plus helps you streamline service request management and deliver top-notch services. This video showcases how ServiceDesk Plus can help you: Build a shopping-cart-like experience for your end users. Collect relevant resource information using dynamic forms. Ensure SLA-driven request fulfilment. Define multi-stage approvals. Track and improve service desk performance with insightful reports.

Introducing Analytics Plus 6.0! The world's first decision intelligence platform for IT. From AI-powered contextual recommendations to complex analyses powered by no-code ML, Analytics Plus 6.0 delivers groundbreaking features that automate, optimize, and supercharge your decisions and operations at every level of IT management.

We are excited to unveil the all-new, Zia Code Generator for Custom Functions powered by ChatGPT, in the cloud version of ServiceDesk Plus! Service desk administrators can now accelerate their work by simply typing out their requirements and letting GenAI create the code for Custom Functions.